Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

CAROL REVALL

West Hartford,CT

Summary

Senior Case Manager at Aflac with extensive experience in claims resolution and team mentorship. Demonstrates expertise in strategic thinking and delegation, enhancing collaboration and client satisfaction. Consistently meets performance guarantees while managing complex cases, fostering strong customer relationships and optimizing operational efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Case Manager

Aflac
11.2021 - Current
  • Maintained accurate case documentation in compliance with company standards.
  • Maintaining daily senior reporting.
  • Mentor and train case managers in best practices and policies.
  • Work with Piers to identify trends, and to improve the ease of doing business.
  • Collaborated with cross-functional teams to enhance client experience initiatives.
  • Manage complex cases and customer escalations.

Office Operation Supervisor

Us Census Bureau
Hartford, USA
01.2020 - 12.2020
  • Supervised daily office operations ensuring compliance with Census Bureau standards.
  • Coordinated training sessions for new employees on operational procedures and tools.
  • Managed scheduling to optimize staff coverage during peak operational periods.
  • I took part in the hiring and onboarding of the area staff of over one thousand people.

Mental Health Short Term Disability Case Specialist

MetLife
Bloomfield, USA
01.2014 - 12.2019
  • Provided positive customer experience while processing a case load up to 120 Group mental health Short Term Disability, Federal Medical Leave and State disability claims in a fair, objective, and timely manner.
  • Exercised independent judgement in interpreting and problem-solving claim information.
  • Used disability claim system to manage and pay claims.
  • Advised and instructed Claimants of available services and actions needed to maximize benefits.
  • Established future action plan and case direction while working with others in a team environment.
  • Consistently met performance guarantee requirements of 2-hour turnaround time on return call to clients.

Annuity Customer Service Rep II

MetLife
Bloomfield, USA
01.2013 - 12.2014
  • Series 6 Licensed
  • Provided timely and accurate responses to agents and customers about options and benefits available.
  • Communicated requirements for financial and non-financial transactions including fund transfers.
  • Reviewed documentation for completeness and appropriate forms for the requested transactions.
  • Generated reports to illustrate changes to the client’s portfolio information.

Education

Associate of Science -

Dean College
Franklin, MA

Some College (No Degree) - Bachelor of Fine Arts

Syracuse University
Syracuse, NY

Skills

  • Claims resolution expertise
  • Mentorship and training
  • Team collaboration
  • Strategic thinking
  • Effective delegation
  • Communication excellence
  • Time management
  • Risk management
  • Conflict resolution
  • Case management best practices
  • Customer relationship management

Affiliations

  • Back yard bee keeper, Outdoorsman , Hiker, Kayaker, long walk with the dogs

Certification

  • Previously held Licenses in Property and Casualty and Series Six

References

References available upon request.

Timeline

Senior Case Manager

Aflac
11.2021 - Current

Office Operation Supervisor

Us Census Bureau
01.2020 - 12.2020

Mental Health Short Term Disability Case Specialist

MetLife
01.2014 - 12.2019

Annuity Customer Service Rep II

MetLife
01.2013 - 12.2014

Associate of Science -

Dean College

Some College (No Degree) - Bachelor of Fine Arts

Syracuse University

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