Carol Ricklin
Thousand Oaks,CA
Summary
Adeptness at multitasking and interpersonal interactions led to significant improvements and showcasing ability to deliver results in a demanding environment. Detail-oriented and strong understanding of travel industry standards and regulations. Collaborative and committed to accurate and efficient work. Team player committed to collaborating and working cross-functionally to meet all milestones, schedules and details. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Life Enrichment Director
Eldercare Alliance
01.2013 - Current
- Maintained all records and reports to evaluate program success and identify areas of improvement for community.
- Stretched annual budget of $32,000 to successfully cover planned activities through creative use of resources.
- Supervise staff of 6, set schedules, and motivated strong performance in all areas.
- Resolved complaints with staff, residents and their families. Partnered across all departments to run smooth, professional events and activities.
- Improved quality assurance procedures to minimize errors and increase effectiveness of department inspections
- Conducted annual performance evaluations.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Maintained up-to-date inspection and audit records.
- Investigated complaints to take necessary corrective actions
- Updated quality control records and reports
- Provided feedback and report to management regarding findings of audit.
Independent Travel Specialist
International Travel Center
06.2005 - 12.2012
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Generated reports on travel trends and customer feedback to inform business goals.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Followed up with customers to increase customer service with travel plans.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Generated travel-related reports for clients to facilitate decision-making.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Helped customers with passport and visa applications.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Followed all company policies and procedures to deliver quality work
- Created and managed project plans, timelines and budgets
- Gathered, organized and input information into digital database
Corporate Travel Agent
Rosenbluth Travel (known Now As American Express)
09.1999 - 05.2005
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
- Set up flights, hotels, and ground transportation for individuals and groups.
- Managed administrative functions such as billing, expense, and commission tracking.
- Provided essential information and paperwork to travelers.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for singles, couples and executives.
- Followed up with customers to increase customer service with travel plans.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Arranged travel accommodations for singles, groups, couples and executives.
Education
Bachelor of Arts - Communications
California State University, Northridge
Northridge05.1999
Associate of Arts - Travel And Tourism
International Travel Academy
North Hollywood12.1994
Skills
- Strong Writing Skills
- Familiarity with Luxury Travel
- Low Profile
- Excellent Multi-tasker
- Meet Deadlines
- Extremely Organized
- Mature
- Self-Motivated
- Independent Worker
- Detail Oriented
- Superb Record Keeping
- Prepare Reports
- Well Traveled Globally
- Strong Communication
- Exceptional English Speaking
- Strong Writing Abilities
- Working Knowledge of Italian
- Technologically Proficient
- Flexible Availability
- Team Player
- Diplomatic
- Program Solver
- Familiarity with Luxury Travel
- Familiar with FTG Standards
- Live Near LAX
Certification
CPR and AED Certified
Timeline
Life Enrichment Director
Eldercare Alliance
01.2013 - Current
Independent Travel Specialist
International Travel Center
06.2005 - 12.2012
Corporate Travel Agent
Rosenbluth Travel (known Now As American Express)
09.1999 - 05.2005
Bachelor of Arts - Communications
California State University, Northridge
Associate of Arts - Travel And Tourism
International Travel Academy
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