Summary
Overview
Work History
Education
Skills
References
Timeline
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CAROL RIVERA

CAROL RIVERA

Santa Ana,California

Summary

Dynamic and customer-focused professional with extensive experience, excelling in guest satisfaction, and training new staff. Proven ability to implement effective sales strategies enhancing overoll team performance. Bilingual communicator skilled and committed to maintaining a professional appearance while fostering team collaboration to achieve exceptional results.

Overview

12
12
years of professional experience

Work History

Bartender

Bistango Restaurant
Irvine, CA
09.2022 - Current
  • Serve food courses and alcoholic beverages to guests
  • Greeted customers and provided excellent customer service.
  • Effectively multitasked within fast-paced environment.
  • Provided drink suggestions to customers based on their preferences.
  • Completed regular bar inventories and daily requisition sheets.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Resolved customer complaints in a professional manner.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Participated in team meetings to discuss goals and objectives set by management.

Bartender

JW Marriott
04.2021 - 08.2022
  • Welcome guests
  • Serve food and beverages to guests making recommendations
  • Share my menu knowledge to assist guests with questions and special requests
  • Trained new servers on proper procedures for taking orders, making drinks, and providing excellent customer service.
  • Participated in weekly inventory counts to ensure adequate levels of stock are maintained at all times.

Lobby Bar Server

The Ritz Carlton Hotel New Orleans
03.2018 - 01.2021
  • Welcome guests and promptly attend to tables
  • Serve food and beverages to guests making recommendations
  • Share your menu knowledge to assist guests with questions and special requests
  • Maintained an organized workspace by properly storing tools and equipment after use.

Executive Lounge Attendant

JW Marriott Hotel New Orleans
09.2016 - 03.2018
  • Serve food courses and alcoholic beverages to guests
  • Set tables according to type of event and service standards
  • Answer questions on menu selections
  • Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen

Store Manager

Sport Zone Colombia
, Colombia
01.2013 - 07.2015
  • Developed strategies to maximize sales and profitability.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored inventory levels and placed orders to restock shelves.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Trained and mentored associates to teach daily tasks and procedures.

Education

General studies - ESL (English as a second language) program

Delgado Community College
New Orleans, LA
12.2019

Bachelor of Science - Business Administration and Management

Santo Tomas University
Bogota, Colombia
08.2012

Skills

  • Customer service
  • Guest satisfaction
  • Sales strategies
  • Bilingual
  • Team collaboration
  • Training new staff
  • Professional appearance

References

  • Sue Crabtree, Food and beverage Manager, The Ritz Carlton New Orleans, 504-940-7658
  • Muddasar Hanley, Food and beverage Manager, JW Marriott hotel New Orleans, 603-540-5200

Timeline

Bartender

Bistango Restaurant
09.2022 - Current

Bartender

JW Marriott
04.2021 - 08.2022

Lobby Bar Server

The Ritz Carlton Hotel New Orleans
03.2018 - 01.2021

Executive Lounge Attendant

JW Marriott Hotel New Orleans
09.2016 - 03.2018

Store Manager

Sport Zone Colombia
01.2013 - 07.2015

General studies - ESL (English as a second language) program

Delgado Community College

Bachelor of Science - Business Administration and Management

Santo Tomas University

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