Carol Robins
Ashburn,GA
Summary
Proven caregiver and customer service professional with a track record of enhancing client satisfaction and loyalty, particularly at Home Instead Senior Care Home. Skilled in elderly care and problem-solving, demonstrating dependable responsibility and time management. Achieved increased customer loyalty through empathetic service and effective complaint resolution.
Overview
27
27
years of professional experience
Work History
Caregiver
Home Instead Senior Care Home
11.2019 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Caregiver
Benny Owen
04.2013 - 06.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Customer Service Cashier
Dillards Department Store
08.2007 - 06.2010
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
Customer Service Representative
Galen College of Nursing
03.2005 - 08.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Willow CSN
08.1997 - 02.2005
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
GED -
Mott Adult High School
2421 Corunna Road Flint Mi.4850312.1979
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Dependable and Responsible
Timeline
Caregiver
Home Instead Senior Care Home
11.2019 - Current
Caregiver
Benny Owen
04.2013 - 06.2019
Customer Service Cashier
Dillards Department Store
08.2007 - 06.2010
Customer Service Representative
Galen College of Nursing
03.2005 - 08.2007
Customer Service Representative
Willow CSN
08.1997 - 02.2005
GED -
Mott Adult High School
Similar Profiles
Gretchen KueterGretchen Kueter
Caregiver/Private Caregiver at Home Instead Senior Care Home/Private HomeCaregiver/Private Caregiver at Home Instead Senior Care Home/Private Home
Toneitha HughleyToneitha Hughley
Caregiver at Home Instead Senior Care HomeCaregiver at Home Instead Senior Care Home
REGINA ACHEAMPONGREGINA ACHEAMPONG
Home Health Aide at Home Instead Senior Care HomeHome Health Aide at Home Instead Senior Care Home