Carol Rodriguez
Queens,NY
Summary
Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Marketing Associate
Vision 2 Vision
10.2024 - Current
- Planning and organization of spaces in public schools.
- Coordination of work teams and management of suppliers.
- Customer service and resolution of requests.
- Budget management and supervision of projects.
- Boosted lead conversion rates with effective nurturing strategies tailored to individual prospect needs.
International Aftersales Consultant
Lidera Soluciones
07.2017 - 07.2023
- Customer support to resolve issues and respond to queries quickly and effectively, maintaining fluid communication and fostering strong relationships.
- Analyzed business requirements to develop customized solutions for enhancing operational efficiency.
- Enhanced client satisfaction by streamlining consultation processes and improving communication.
- Provided expert guidance for implementing software solutions, resulting in optimized workflows.
- Quality control, which includes validation and documentation, as well as carrying out logical testing processes of the Spiga+ software.
Education
MBA -
Corporación Universitaria Minuto De Dios
Bogotá, Colombia 04-2017
Skills
Customer service and effective communication
Schedule management and meeting organization
Proficiency in office tools (Microsoft Office, Google Suite)
Problem-solving and decision-making
Teamwork and activity coordination
Certification
- Time Management and Productive Meetings in Agility and IT Projects
- Quality in after-sales service and customer service.
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Marketing Associate
Vision 2 Vision
10.2024 - Current
International Aftersales Consultant
Lidera Soluciones
07.2017 - 07.2023
- Time Management and Productive Meetings in Agility and IT Projects
- Quality in after-sales service and customer service.
MBA -
Corporación Universitaria Minuto De Dios
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