Carol Rogers
Monticello,MS
Summary
Proven Customer Service Manager with a track record of enhancing customer satisfaction at Auto Zone through expert resolution of complaints and mentorship in performance strategies. Excelled in problem-solving and Microsoft Office, significantly reducing customer complaints. Skilled in fostering loyalty and delivering outstanding service, demonstrating both hard and soft skills without relying on numerical data.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Auto Zone
04.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service
Subway
02.2022 - 04.2023
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Operated register to provide great customer service.
- Managed business customer service, responding to requests and concerns promptly.
Education
High School Diploma -
George County High
Lucedale, MS05-2021
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Timeline
Customer Service Manager
Auto Zone
04.2023 - Current
Customer Service
Subway
02.2022 - 04.2023
High School Diploma -
George County High
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