Summary
Overview
Work History
Education
Skills
Timeline
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Carol Rogers

Graysville,TN

Summary

Versatile and results-oriented professional with extensive experience in property and financial management, notably with Nika Management. Excelled in bookkeeping, accounts receivable, and fostering strong tenant relationships, significantly enhancing tenant satisfaction and retention. Skilled in QuickBooks and adept at conflict resolution, demonstrating a proactive approach to improving operational efficiency and financial health.

Overview

14
14
years of professional experience

Work History

Bookkeeper/tax Preparer

Anchor Tax
07.2024 - Current
  • Had multiple businesses assigned to me that I kept their records.
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Did taxes for Walk ins during tax season.

Assistant Property Manager

Pacific Properties
01.2015 - 06.2024
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Processed security deposit refunds.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Escalated major issues to property manager for immediate remediation.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Posted policies and rules in common areas for tenant review.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
  • Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
  • Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.

Property Manager

Nika Management
01.2011 - 01.2015
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Managed and was responsible for all employees.
  • Handled all billing and payroll.

Education

Diploma -

Soddy Daisy Highschool
Soddy, TN

Skills

  • Managing property
  • Collecting rent and handling delinquencies
  • Showing, renting, and handling all move ins
  • Yardi
  • App folio
  • Real page
  • Excel
  • Word
  • Bookkeeping
  • Accounts receivable
  • Accounting and bookkeeping
  • Quickbooks
  • Invoice processing
  • Accounts payable
  • Payroll processing

Timeline

Bookkeeper/tax Preparer

Anchor Tax
07.2024 - Current

Assistant Property Manager

Pacific Properties
01.2015 - 06.2024

Property Manager

Nika Management
01.2011 - 01.2015

Diploma -

Soddy Daisy Highschool

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Carol Rogers