CAROL Rollison
CUSTOMER SERVICE
Las Vegas,NV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Vons Grocery Store
Las Vegas , Nevada
04.2024 - Current
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Collected deposits or payments and arranged for billing.
- Supported sales team members to drive growth and development.
Health Insurance Agent Remote
Adams bridge
Houston, TX
01.2024 - 04.2024
- Scheduled appointments with prospective clients to discuss available health insurance plans.
- Maintained detailed records of all client interactions and updated customer information as necessary.
- Responded timely to inquiries from customers via phone, email, or chat support systems.
Customer Service Representative II Remote
Anthem Health Services
Las Vegas, Nevada
06.2022 - 04.2024
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Loyalty Representative/Customer Retention Agent
VXI Global
Los Angeles, CA
05.2019 - 06.2021
- Developed solutions to address customer queries and complaints.
- Collaborated with other departments to resolve complex customer issues.
- Identified opportunities for cross-selling additional products or services.
- Developed strategies to improve customer retention rates.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative Telemarketing
OSHA
Van Nuys, CA
05.2015 - 05.2017
- Provided accurate information about products and services to customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
Collection Specialist
Progressive
Canoga Park, CA
07.2013 - 05.2015
- Maintained accurate records of all collection activities in the computer system.
- Ensured compliance with applicable federal and state laws governing collections practices.
- Performed skip tracing activities using various databases such as credit bureaus, county courts.
- Handled incoming calls from customers regarding account status, billing inquiries, payment arrangements.
- Processed returned checks promptly according to established procedures.
- Negotiated repayment terms with customers based on their individual circumstances.
- Worked collaboratively with other departments to ensure timely resolution of customer issues.
Temp Worker
differt agenncies
Los Angeles, CA
05.2001 - 10.2009
- Completed data entry tasks within specified timeframes.
- Inputted customer orders into computer system accurately and efficiently.
- Assisted with scheduling appointments for clients or customers as needed.
- Supported operations by keeping supplies organized and stocked.
Collection Manager
Reliable Adjustment Bureau
Simi Valley, CA
08.1994 - 05.2009
- Created detailed reports on collections activity, such as appraisals or donations received.
- Monitored the condition of collections and identified conservation needs.
- Assisted in the development of budgets for collection-related projects.
- Analyzed competitors and market trends to facilitate business growth.
Education
High School Diploma -
Dorsey High School
Los Angeles, CA06-1984
Some College (No Degree) -
Cal State Northridge
NorthridgeSkills
- Information Security
- Report Generation
- Paperwork Processing
- Scheduling
- Appointment Scheduling
- Data Entry
- Data Collection
- Inbound and Outbound Calling
- Positive and professional
- Microsoft PowerPoint
- Customer Service
- Active Listening
- Quality Control
- Problem-solving abilities
- Reading Comprehension
- Delivery Scheduling
- Order Fulfillment
- Staff Training
- Call Center Operations
- Typing proficiency
- Payment Processing
- Documentation
- Typing 50 WPM
Certification
- food handler safety training card 02/03/2022 to 02/03/2026
- alcohol awareness certification 08-11-2022 to 08-11-2026
Timeline
Customer Service Representative
Vons Grocery Store
04.2024 - Current
Health Insurance Agent Remote
Adams bridge
01.2024 - 04.2024
Customer Service Representative II Remote
Anthem Health Services
06.2022 - 04.2024
Customer Loyalty Representative/Customer Retention Agent
VXI Global
05.2019 - 06.2021
Customer Service Representative Telemarketing
OSHA
05.2015 - 05.2017
Collection Specialist
Progressive
07.2013 - 05.2015
Temp Worker
differt agenncies
05.2001 - 10.2009
Collection Manager
Reliable Adjustment Bureau
08.1994 - 05.2009
High School Diploma -
Dorsey High School
Some College (No Degree) -
Cal State Northridge
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