Carol Rosborough
Warren,PA
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
37
37
years of professional experience
Work History
Logistics Specialist
Whirley Drinkworks
Warren, PA
05.2023 - 08.2024
- Organized and managed the inventory of all incoming and outgoing shipments.
- Assisted in troubleshooting any problems that may arise during the delivery process.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
Provisioning Analyst
Bluestem
Warren, PA
03.2003 - 05.2023
- Provided technical support and troubleshooting assistance to customers experiencing difficulties with their systems or services.
- Ensured that all client requests were handled in a timely manner with minimal disruption of service.
- Responded promptly to customer inquiries via phone calls or emails regarding their service requests or orders.
Customer Service Representative
Blair/Bluestem
Warren, PA
01.1988 - 03.2003
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
Education
General Office Services
Bradford Business School
Pittsburgh, PA02-1986
Skills
- Tracking inventory levels and orders
- Coordinating transportation
- Overseeing deliveries
- Resolving Problems
Affiliations
- I am a volunteer at our local theatre. I help with costumes and working backstage.
Timeline
Logistics Specialist
Whirley Drinkworks
05.2023 - 08.2024
Provisioning Analyst
Bluestem
03.2003 - 05.2023
Customer Service Representative
Blair/Bluestem
01.1988 - 03.2003
General Office Services
Bradford Business School