Carol R. Simmons
Charleston,SC
Summary
Experienced in team leadership and operational management, utilizing strong organizational skills to optimize workflow and enhance team efficiency. Demonstrated success in fostering a collaborative work environment that drives the achievement of collective goals.
Overview
20
20
years of professional experience
Work History
Solid Waste Supervisor
Charleston County
06.2020 - Current
- Develop and implement strategies to improve productivity and streamline processes.
- Resolves customer complaints or issues promptly while maintaining a positive brand image.
- Oversees the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture.
- Monitor and maintain facility equipment and conduct site inspections of 8 sites.
- Oversee daily operations of 25 employees, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with 2 departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for 25 staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Recycling Coordinator
Charleston County
09.2014 - 06.2020
- Researched grant opportunities for the department.
- Coordinated and participated in Public Education activities including presentations, workshops and displays
- Implemented department 'Contamination Program' and "Neighborhood All-Star" program.
- Community outreach events and planning, First Day School festival, Black Expo, Earth Day, and Shredding events
- Designed public educational information on a bi-yearly basis and as requested.
- Practiced innovative ideas to increase recycling in communities.
- Enhanced community engagement with educational workshops, presentations, and promotional materials.
- Organized volunteer efforts for community-based recycling initiatives, fostering a sense of stewardship among participants.
- Leveraged grant funding opportunities for further development of recycling infrastructure and outreach programs.
- Coordinated special events such as clean-up drives or environmental fairs to promote awareness of recycling initiatives.
- Facilitated collaboration between 2 departments to establish best practices for waste minimization and resource conservation.
- Served as a liaison between various government agencies, community organizations, and private companies involved in waste management initiatives.
Customer Service Representative
Charleston County
08.2012 - 09.2014
- Communicated weekly with the Director of Programs and Collections Departments, provided monthly reports and graphs to identify deficiencies and strengths of current practices
- Interacted with a diverse customer base in person and written correspondence.
- Facilitated all incoming inquiries (300+ daily) by analyzing, defining and communicating possible solutions to problems efficiently and effectively
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Customer Service Representative
United Parcel Service
08.2005 - 08.2015
- Coordinated timely shipment at optimal cost and to customers satisfaction.
- Researched customer inquiries and their complaints to improve problem resolution; simplifies the issues within the organization and presents solutions that work for the organization and the customer in-accordance with the regulations.
- Identified and coordinated with the 100+ customers to ensure desired logistic objectives and schedules are met worldwide.
- Accurately entered and maintained customer data in a comprehensive computer database.
- Responsible for maintaining, researching and analyzing all inbound and outbound shipments internationally and domestically.
- Reviewed audit reports for accuracy.
- Responsible for reconciliation, and balancing of the daily financial transactions, and provides management with monthly revenue reports supporting allotted man hours requested for assigned personnel.
Education
Bachelors of Science - Organizational Management
Voorhees College
Denmark, SC05.2012
Skills
- Service Excellence
- General Ledger Management
- Effective Organizational Skills
- Collaborative Leadership
- Transportation Coordination
- Payroll Administration
- Community Relations Development
Timeline
Solid Waste Supervisor
Charleston County
06.2020 - Current
Recycling Coordinator
Charleston County
09.2014 - 06.2020
Customer Service Representative
Charleston County
08.2012 - 09.2014
Customer Service Representative
United Parcel Service
08.2005 - 08.2015
Bachelors of Science - Organizational Management
Voorhees College
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