Summary
Overview
Work History
Education
Skills
Skills
Certification
Timeline
Generic

Carol R. Simmons

Charleston,SC

Summary

Resourceful Supervisor with expertise in resolving critical issues in fast-paced environments. Demonstrated success in building and leading high-performing teams to exceed objectives. Committed to continuous improvement and fostering collaboration among staff. Extensive experience in conflict resolution to enhance team dynamics and performance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Solid Waste Supervisor

Charleston County
06.2020 - Current
  • Ensured proper disposal methods were followed for hazardous waste materials generated at convenience centers.
  • Resolves customer complaints and issues promptly.
  • Oversees the hiring process, conducts interviews, and makes hiring decisions based on qualifications and fit with company culture.
  • Monitor and maintain facility equipment, and conduct site inspections of 8 convenience centers.
  • Manage the daily operations of 25 employees, ensuring smooth workflow and timely completion of daily tasks.
  • Collaborated with various departments to achieve organizational and departmental goals.
  • Conducted performance evaluations for 25 staff members, identifying areas for improvement, and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents, and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Recycling Coordinator

Charleston County
09.2014 - 06.2020
  • Researched grant opportunities to enhance departmental initiatives.
  • Coordinated public education activities, including presentations and workshops.
  • Implemented 'Contamination Program' and 'Neighborhood All-Star' program to boost residential participation.
  • Designed informative materials for public education on recycling.
  • Leveraged grant funding to develop recycling infrastructure and outreach programs.
  • Organized special events like clean-up drives to promote recycling awareness.
  • Facilitated interdepartmental collaboration to establish waste minimization best practices.
  • Acted as liaison among government agencies, community organizations, and private companies in waste management.

Customer Service Representative

United Parcel Service
08.2005 - 08.2015
  • Coordinated timely shipment at optimal cost and to customers satisfaction.
  • Researched customer inquiries and their complaints to improve problem resolution; simplifies the issues within the organization and presents solutions that work for the organization and the customer in-accordance with the regulations.
  • Identified and coordinated with the 100+ customers to ensure desired logistic objectives and schedules are met worldwide.
  • Accurately entered and maintained customer data in a comprehensive computer database.
  • Responsible for maintaining, researching and analyzing all inbound and outbound shipments internationally and domestically.
  • Reviewed audit reports for accuracy.
  • Responsible for reconciliation, and balancing of the daily financial transactions, and provides management with monthly revenue reports supporting allotted man hours requested for assigned personnel.

Customer Service Representative

Charleston County
08.2012 - 09.2014
  • Communicated weekly with the Director of Programs and Collections Departments, provided monthly reports and graphs to identify deficiencies and strengths of current practices
  • Interacted with a diverse customer base in person and written correspondence.
  • Facilitated all incoming inquiries (300+ daily) by analyzing, defining and communicating possible solutions to problems efficiently and effectively
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

Education

Bachelors of Science - Organizational Management

Voorhees College
Denmark, SC
05.2012

Skills

  • Hazardous waste management
  • Employee training and development
  • Facility inspections and compliance
  • Regulatory adherence
  • Performance evaluation strategies
  • Customer service excellence
  • Workflow optimization
  • Policy and procedure formulation

Skills

Certification

  • HazWoper Certification
  • Recycling Certification
  • Supervisory Certification

Timeline

Solid Waste Supervisor

Charleston County
06.2020 - Current

Recycling Coordinator

Charleston County
09.2014 - 06.2020

Customer Service Representative

Charleston County
08.2012 - 09.2014

Customer Service Representative

United Parcel Service
08.2005 - 08.2015

Bachelors of Science - Organizational Management

Voorhees College

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