Carol Ruden
Le Mars,IA
Overview
45
45
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Hy-Vee Pharmacy
10.2007 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured and compounded medications following standard procedures.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Head Housekeeping Supervisor
Super 8 Motel
08.1997 - 09.2007
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Established and enforced safety protocols and guidelines for staff.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Stock Room Supervisor
ALCO
07.1978 - 12.1990
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time frames.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
Education
No Degree - Pharmacy Technician
Online Courses
11.2009
Skills
- Pharmaceuticals Mixing
- Intravenous Admixture Preparation
- Advanced Math Skills
- Staff Development
- Insurance Claim Processing Software
- Problem-Solving Skills
- Patient Confidentiality
- Pharmacy Operations
- Prescription Filing
- FDA and HIPAA Compliance
Accomplishments
- Trained [Number] new pharmacy technicians on pharmacy policies, procedures and best practices.
- Reduced prescribing errors [Number]% by reaching out to prescribers to verify medication orders.
- Documented and resolved [Issue] which led to [Results].
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Hy-Vee Pharmacy
10.2007 - Current
Head Housekeeping Supervisor
Super 8 Motel
08.1997 - 09.2007
Stock Room Supervisor
ALCO
07.1978 - 12.1990
No Degree - Pharmacy Technician
Online Courses
- CPhT - Certified Pharmacy Technician
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