Summary
Work History
Education
Skills
Accomplishments
Timeline
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Carol Rutter

Carol Rutter

Richmondville,NY

Summary

30 plus years a Deli Manager at Gerrity’s Supermarket with a proven track record of enhancing customer satisfaction and boosting sales through innovative merchandising strategies. Skilled in inventory management and effective team training, I foster a culture of excellence while maintaining high standards of food quality and safety.

Work History

Deli Manager

Gerrity’s Supermarket's
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Worked closely with other department managers to improve cross-functional collaboration within the store.
  • Collaborated with store management to achieve overall operational goals, contributing to store success.
  • Increased deli sales by implementing innovative merchandising and promotional strategies.
  • Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Streamlined deli operations through effective scheduling, inventory management, and staff training.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Created enticing deli displays that showcased featured products and attracted customers to the department.
  • Inventoried food products and associated materials on weekly basis.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Set schedules for Number staff by planning and designating shifts and hours.
  • Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
  • Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
  • Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.
  • Developed pricing strategies to maximize profits while maintaining customer satisfaction.
  • Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
  • Optimized staffing levels according to business needs by analyzing daily sales data and adjusting schedules accordingly.
  • Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
  • Stayed current on industry trends to ensure the deli offered competitive products and services to customers.
  • Coordinated daily operations, ensuring efficient workflow and timely preparation of deli items for customer satisfaction.
  • Enhanced customer loyalty with meticulous attention to special requests and preferences in deli orders.
  • Fostered culture of excellent customer service, leading to noticeable increase in repeat customers.
  • Analyzed sales data to identify trends and adjust product offerings accordingly, boosting overall sales.
  • Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
  • Streamlined inventory management to reduce waste, ordering perfect amount of stock based on forecasted sales.
  • Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
  • Optimized layout of deli counter for better product visibility and accessibility, enhancing customer shopping experience.
  • Maintained high standards of cleanliness and organization, passing all health inspections with outstanding results.
  • Collaborated with kitchen team to develop new and innovative deli recipes, attracting broader clientele.
  • Managed scheduling efficiently, ensuring deli was adequately staffed during peak hours without overspending on labor.
  • Executed waste reduction plan by repurposing near-expiry products into creative dishes, contributing to both sustainability and cost savings.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Controlled food costs and managed inventory.
  • Monitored food preparation, production, and plating for quality control.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Supervised food presentation and plating to enhance visual appeal.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Planned and executed promotions and special events in close collaboration with management.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Set and oversaw weekly and special event menu plans.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.

Education

Business -

Scranton Technical High School
Scranton, PA

Skills

  • Point-of-sale system
  • Scale calibration
  • Cash handling
  • Cooking
  • Orientation and onboarding
  • Data entry software
  • Reservations coordination
  • Greeting and seating guests
  • Recipes and menu planning
  • Special menu planning
  • Food plating and presentation
  • Operational problems analysis
  • Workforce now
  • Shortage reports
  • New products evaluation
  • Deposit preparation
  • Point of sale POS software
  • Production and time sequencing
  • High volume dining
  • Quickbooks

Accomplishments

Through the many years at Gerritys, I have met 99% of my bonus goals through each year that the bonus program became eligible.

Numerous times, I had the highest gross out of the 9 stores.

Through my goals & accomplishments I have won 2

Paid vacations, Ireland & Mexico.

Also 2 trips to NY including cash & other incentives aswell.

My department averages about $65,000 in sales a week which includes, Hot/Cold food & Seafood departments aswell!

Christmas week over $100,000 in sales.

When I started out in the workforce I was a cashier before transferring over into the deli department.

I know you will not be disappointed in my work, dependability & organization.

I always stay busy!

Timeline

Deli Manager

Gerrity’s Supermarket's

Business -

Scranton Technical High School
Carol Rutter