Summary
Overview
Work History
Education
Skills
Languages
Volunteer
Timeline
Generic

Carol Saavedra

Kearny,NJ

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

14
14
years of professional experience

Work History

Sales Associate

J.Crew
Paramus, NJ
05.2023 - Current
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at point of purchase.
  • Participated in team meetings and training sessions regularly for continuous professional development within retail industry.
  • Enhanced team productivity by fostering positive work environment and providing support to colleagues as needed.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Stayed current on latest fashion trends, allowing for accurate trend forecasting and relevant styling suggestions.
  • Contributed to overall store success by participating in marketing initiatives, such as special sales events and promotions.
  • Increased client satisfaction by providing personalized styling advice and product recommendations.
  • Built long-lasting customer relationships through attentive service and consistent followups.
  • Assisted with visual merchandising efforts during seasonal changeovers, creating fresh new looks that attracted customers'' attention.
  • Assisted clients in selecting outfits for special events, ensuring they looked and felt their best.
  • Served as brand storyteller to create experiences that drove sales and achieved store goals.
  • Embraced fashion and understood market trends to articulate in client interactions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Increased sales revenue by 10% by building strong rapport with customers and recommending appropriate products based on their needs

Personal Assistant

Personal Assistant
Hudson County, NJ
09.2018 - Current
  • Enhanced productivity by managing schedules, organizing meetings, and overseeing correspondence.
  • Assisted in strategic planning initiatives through data analysis, market research, and competitor evaluations.
  • Reduced administrative workload for owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
  • Strengthened client relationships through timely follow-ups and proactive problem solving.
  • Safeguarded sensitive information through meticulous maintenance of confidential files and records.
  • Contributed to successful project execution by assisting with planning, implementation, and monitoring progress.
  • Maintained organized workspaces for owner which facilitated easy access to important documents when needed.
  • Optimized time management for owner with effective calendar organization and event coordination.
  • Improved communication between owner and external parties by drafting professional correspondence on their behalf.
  • Supported seamless decision-making processes by conducting research and preparing comprehensive reports for owner's review.
  • Organized and attended meetings and compiled related documents and reports.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.

Seasonal Sales Associate

J.Crew
Paramus, NJ
10.2022 - 01.2023
  • Stayed current on latest fashion trends, allowing for accurate trend forecasting and relevant styling suggestions.
  • Contributed to overall store success by participating in marketing initiatives, such as special sales events and promotions.
  • Increased client satisfaction by providing personalized styling advice and product recommendations.
  • Managed inventory effectively, maintaining organized stockroom, which led to improved efficiency during busy periods.
  • Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
  • Assisted with visual merchandising efforts during seasonal changeovers, creating fresh new looks that attracted customers'' attention.
  • Assisted clients in selecting outfits for special events, ensuring clients looked and felt their best.
  • Collaborated with team members to create visually appealing merchandise displays, resulting in increased store traffic and sales.
  • Advised client base of new products and seasonal fashions to increase store sales.
  • Embraced fashion and understood market trends to articulate in client interactions.

Seasonal Sales Associate

J.Crew
Paramus, NJ
10.2022 - 01.2023
  • Developed new client relationships by actively engaging with potential customers and highlighting benefits of product offerings.
  • Assisted in development and implementation of marketing initiatives to promote store events and special promotions.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high levels of product knowledge.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Assistant

Jose Guerra
Hudson County, New Jersey
12.2014 - 12.2017
  • Assisted in marketing campaigns and coordinating events.
  • Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
  • Organized research materials, maintaining well-ordered workspaces conducive to productivity.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Monitored expenses closely, maintaining organized filing systems for easy access to financial records.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained appropriate filing of personal and professional documentation.
  • Maintained entire family's schedule and organized events.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Visual Merchandising Coordinator

Unpomela
New York, NY
01.2010 - 10.2014
  • Improved overall visual aesthetics by regularly updating mannequin styling according to current fashion trends.
  • Utilized analytical skills to assess item performance data, adjusting display strategies as needed to maximize sales potential.
  • Led cross-functional teams in executing seasonal resets, resulting in seamless transitions between merchandise collections.
  • Developed themes, props and lighting for merchandise displays.
  • Created visual displays to highlight new and featured products.
  • Analyzed customer feedback and shopper trends to inform display designs.
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Incorporated new design techniques to create innovative and eye-catching displays.
  • Maintained strong vendor relationships, negotiating favorable terms for display materials and promotional collateral.
  • Maximized customer engagement by creating visually appealing window displays that showcased seasonal trends.
  • Investigated current trends and innovative techniques to create unique displays.
  • Collaborated with store management to ensure visual consistency and adherence to brand standards.
  • Fostered positive work environment by actively participating in team meetings and encouraging open communication among staff members regarding visual merchandising concerns and ideas.
  • Boosted sales through effective product presentation and strategic placement within store.

Education

Bachelor of Arts - Journalism, Print

William Paterson University of New Jersey
Wayne, NJ

Skills

  • Excellent communication skills
  • Ability to multitask and prioritize work accordingly
  • Teamwork and interpersonal skills
  • Creative, problem solver
  • Highly skilled in providing a timely,
  • Efficient, and considerate
  • Customer service
  • Ability to develop strong customer relations
  • Brand representation
  • Product Knowledge
  • Merchandising and Display
  • Excellent Written and Verbal Communication
  • Engaging with Diverse Customers
  • Administrative Support
  • Customer Service
  • Report Analysis
  • Team collaboration abilities
  • File and database management
  • Discretion and Confidentiality
  • Microsoft Office proficiency

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Volunteer

Kearny Recreational Soccer, Coach Sep 2019 - Nov 2019 

  • As a youth sports coach I taught basic sports strategies to a group of youngsters. I presided all team activities and taught valuable sporting skills such as teamwork, fair play and sportsmanship to ensure a safe and fun sporting experience.

Timeline

Sales Associate

J.Crew
05.2023 - Current

Seasonal Sales Associate

J.Crew
10.2022 - 01.2023

Seasonal Sales Associate

J.Crew
10.2022 - 01.2023

Personal Assistant

Personal Assistant
09.2018 - Current

Assistant

Jose Guerra
12.2014 - 12.2017

Visual Merchandising Coordinator

Unpomela
01.2010 - 10.2014

Bachelor of Arts - Journalism, Print

William Paterson University of New Jersey

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Carol Saavedra