Summary
Overview
Work History
Education
Skills
Timeline
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Carol Saniatan

Summary

Dynamic Account Development Specialist with a proven track record at Omron, enhancing revenue through strategic prospecting and effective CRM utilization. Skilled in building strong client relationships and improving customer engagement, I excel in problem-solving and time management, consistently exceeding performance goals while driving account retention and satisfaction.

Overview

24
24
years of professional experience

Work History

Account Development Specialist

OMRON
10.2017 - Current
  • Lead Management - Qualify, distribute and follow up on sales leads, while developing and managing the opportunity pipeline
  • Opportunity Follow-up
  • Support customers with offering products, services and solutions to meet their needs.
  • Maintain SalesForce by updating Accounts, Contacts, Leads and Opportunities.
  • Build a sales funnel generating leads via cold calling, emailing, and other lead generation activities.
  • Building and maintaining internal and external customer relationships.
  • Proactive Campaigns - EOL, Calibration Card Renewals
  • Review Power Bi for sales history
  • Provides quotes for LVS products and services
  • Consistently meets KPI's and MBO's.
  • Works closely with sales team to support customers and distributors
  • Build and maintain customer relationships
  • Supported with the testing and implementations of Sales Navigator, Salesforce and Freshdesk


Inside Sales & Support Specialist

Microscan
08.2015 - 10.2017
  • Supported partners and customers with sales and product selection.
  • Quoted pricing within guidelines and preparing sales contracts
  • Coordinate lead follow up with the appropriate sales team member.
  • Developed and maintained relationships with key personnel at assigned/or targeted accounts and channel partners within assigned region.
  • Qualify, distribute and follow up on sales leads, while developing and managing the opportunity pipeline for the assigned region and/or assigned accounts.
  • Handled incoming customer service and technical support calls and emails from partners and end users.
  • Interacted with service, planning, commercial operations and shipments to ensure Miroscan's goals for customer satisfaction.
  • Researched orders not received or damaged in shipment and contact customer with a solution.
  • Coordinate RMAs for repairs
  • Consistently follow customer service operational procedures.
  • Maintained the schedule for field training & installation to ensure resource availability.
  • Maintained Salesforce by entering and updating customer information and leads.
  • Supported order management


Sales Administrator

Label Vision Systems
03.2011 - 08.2015
  • Attracted potential customers by answering product and service questions, and suggesting information about products and services.
  • Maintained customer records by updating account information into appropriate software programs.
  • Resolved product or service problems with coordination of others as needed.
  • Entered project workbooks for the LVS 7000 product line and maintained sales quote numbers, project work numbers, product serial numbers and others as required.
  • Processed all customer orders and confirmed ship dates with clients.
  • Welcomed visitors by greeting them in person or on the phone.
  • Answered or referred inquiries.
  • Maintained customer files and filed work daily.
  • Prepared product or service reports by collecting and analyzing customer information.
  • Initiated sales process by building relationships and qualifying potential leads and closing sales.
  • Coordinated and completed marketing tasks as required.
  • Performed a weekly backup of company server.
  • Identified needs and supported LVS Distributors.
  • Working knowledge of purchasing, shipping, and receiving to cover position as needed.
  • Participated in internal and external ISO Audits.

Sales Coordinator

All Safe Incorporated/Alarm Team
05.2001 - 03.2011
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Maintained CRM
  • Processed 150+ Customer Contracts weekly.
  • Scheduled Customer Onsite Appointments.
  • Interviewed, Hired and Trained New Employees.
  • Prepared Sales Reports for Management
  • Processed customer transactions
  • Scheduled projects for Technicians
  • Managed Telemarketing Department for 6 years.

Education

High School Diploma -

Griffin High School
Griffin
05-2000

Skills

  • Strategic prospecting
  • Pipeline management
  • CRM proficiency
  • Goal oriented
  • Objection handling
  • Cold calling
  • Performance tracking
  • Sales prospecting
  • Teamwork and collaboration
  • Salesforce
  • JDE
  • Microsoft Office - Excel, Word and Power Point
  • Sales Navigator
  • FreshDesk
  • Problem-solving
  • Time management
  • Attention to detail
  • Excellent communication
  • Team leadership
  • Decision-making
  • Customer engagement

Timeline

Account Development Specialist

OMRON
10.2017 - Current

Inside Sales & Support Specialist

Microscan
08.2015 - 10.2017

Sales Administrator

Label Vision Systems
03.2011 - 08.2015

Sales Coordinator

All Safe Incorporated/Alarm Team
05.2001 - 03.2011

High School Diploma -

Griffin High School

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Carol Saniatan