Carol Schanz
Livonia
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
25
25
years of professional experience
Work History
Sales Associate
Vintage Vibes Livonia
12.2023 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
Sales Associate
Fishy Business
09.2017 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Clinical Medical Assistant Lead
Michigan Heart
01.2000 - 09.2010
- Resolved conflicts between medical staff while maintaining a professional demeanor at all times
- Utilized excellent communication skills to coordinate with physicians, nurses, patients and other healthcare professionals in providing patient care services
- Assisted in recruiting and orienting new hires to the facility's policies and procedures
- Compiled reports regarding staffing levels, budget analysis, patient satisfaction surveys, as required
- Developed effective training programs for new Medical Assistants, emphasizing patient safety and quality of care
- Developed strategies for patient care improvement and quality assurance initiatives
- Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Collaborated with other healthcare professionals such as nurses and pharmacists to coordinate optimal care plans for patients.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Increased patient satisfaction through compassionate communication and support during medical procedures.
- Improved patient care by efficiently updating and maintaining electronic health records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced clinical operations by assisting physicians with patient examinations, diagnostic tests, and treatments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Education
Bachelor of Science (B.S.) - Psychology, Sociology
Michigan State University
Skills
- Conflict Management Skills
- Data Entry Accuracy
- Experienced in Medical Vocabulary
- Client-Focused Attitude
- HIPAA Regulations Knowledge
- Strong Verbal Skills
- Electronic Medical Record Management
- Understanding of Regulatory Requirements
- Hands-On Patient Support
- Proficient Problem Solver
- Comprehensive Patient Support
- Accurate Clinical Documentation
- Patient Vital Signs Assessment
Timeline
Sales Associate
Vintage Vibes Livonia
12.2023 - Current
Sales Associate
Fishy Business
09.2017 - 09.2019
Clinical Medical Assistant Lead
Michigan Heart
01.2000 - 09.2010
Bachelor of Science (B.S.) - Psychology, Sociology
Michigan State University
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