Carol Serrato
Tampa,FL
Summary
Logistics coordinator with 7 years of experience in the transportation and logistics industry, including 3 years in Australia working in the international exports air freight team and another 4 years with USA logistics companies. Additionally, I have over 10 years of customer service experience. Driven by efficiency and possessing strong organizational skills, I always approach tasks with a team-oriented mentality. Dedication to customer satisfaction, achieving business goals, and excelling in sales is unwavering. Objective is to leverage current skills to contribute as a valuable asset to the company while continuously seeking opportunities to enhance abilities and grow on a daily basis.
Overview
11
11
years of professional experience
Work History
Dispatcher
Echo Global Logistics
07.2021 - 08.2023
- Scheduled and coordinated future shipments and deliveries.
- Worked with warehouses, brokers, and transportation professionals to ensure success.
- Built and maintained positive relationships with vendors, clients, and industry professionals.
- Time management, communication, adaptability, organization, and teamwork.
- Problem-solving skills.
- Directed dispatching, routing, and tracking of 200 fleet vehicles.
Dispatcher
Capstone
08.2020 - 07.2021
- Handle the day-to-day tasks of moving goods, including warehousing, transportation, and inventory management. This involves receiving, storing, packing, and shipping goods, as well as managing inventory levels.
- Provide administrative and customer-facing support
- Analyze data to identify areas for improvement, optimize processes, and reduce costs.
- Directed dispatching, routing, and tracking of 100 fleet vehicles.
- Analyzed customer feedback and provided solutions to improve customer service.
Customer Service
Amazon
04.2019 - 08.2020
- Provided excellent customer service and achieved a high rate of client satisfaction and retention.
- Responsible for the security of the customer's account as well as providing the fastest solution in case the customer had issues with the packages or items ordered.
- Provided friendly, helpful customer service to over 85 customers daily.
Data Entry International Exports Clerk
TNT
01.2016 - 11.2018
- Inputting customer and account data from source documents within time limits.
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry.
- Incoming and outgoing phone and mail correspondence.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Bar Supervisor
Moore Park Golf- Etiquette Catering
11.2013 - 01.2016
- Detects and acts upon guest inebriation as trained. Knowledge of liquor laws.
- Performed general cleaning tasks to adhere to health and safety standards; kept work area clean and organized.
- Strong leadership and motivational skills, whilst managing and leading teams
- Respond to phone calls, emails and complete administrative duties
- Event Management experience
Waiter – Customer Service
Bay Vista
05.2012 - 11.2013
- Taking and entering orders.
- Effective communication skills.
- Provide the perfect service experience for restaurant patrons.
- Follow all cash handling policies and procedures.
- Follow all relevant health department regulations.
Education
Diploma of information technology - Information Technology
Matin College
Sydney, Australia01.2018
Certificate VI of business -
Martin College
Sydney, Australia01.2014
English for academic purposes C1 -
Embassy CES
Sydney, Australia01.2012
Skills
- Excellent written and verbal communication skills
- Client focus
- Problem-solving
- Negotiation
- Time management
- Able to remain calm under pressure
- Adaptability
- High level of attention to detail
- Experience managing client and supplier relationships
- Team player
- Inventory management
- Punctual and dependable
- Transportation planning
- International shipments
- Quality control analysis
- Fleet management
- Database management
- Attention to detail
- Tracking and monitoring
- Data entry
- Decision-making
- Active listening
- Customer service
- Dispatch software
- Logistics analysis
- Shipment coordination
- Shipment tracking
- Critical thinking
- Customer relations
- Problem resolution
- Multitasking and organization
- Team building and leadership
- Training and mentoring
- Goal oriented
- Compliance requirements
- Business relationship building
- Complex Problem-solving
- CRM software experience
- Sales strategy development
- Data analysis proficiency
- Warehouse management
- Supply chain management
- Logistics optimization
- Cost reduction strategies
- Microsoft Excel
- Computer skills
- Reliability
- Programming languages: java, C#, net, Python
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Dispatcher
Echo Global Logistics
07.2021 - 08.2023
Dispatcher
Capstone
08.2020 - 07.2021
Customer Service
Amazon
04.2019 - 08.2020
Data Entry International Exports Clerk
TNT
01.2016 - 11.2018
Bar Supervisor
Moore Park Golf- Etiquette Catering
11.2013 - 01.2016
Waiter – Customer Service
Bay Vista
05.2012 - 11.2013
Diploma of information technology - Information Technology
Matin College
Certificate VI of business -
Martin College
English for academic purposes C1 -
Embassy CES
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