Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol (LeAnn) Shreve

Perry

Summary

Dynamic sales professional with a proven track record at American Aluminum Accessories Inc, excelling in customer relationship building and sales management. Recognized for enhancing client retention through exceptional service and effective problem resolution. Skilled in upselling and cross-selling, consistently achieving sales targets while fostering long-term loyalty.

Professional in sales with proven track record of driving revenue growth and exceeding targets. Adept at building strong client relationships, utilizing effective negotiation skills, and implementing strategic sales techniques. Team-oriented and adaptable, consistently aligning efforts with evolving business goals to ensure success. Known for exceptional communication, problem-solving abilities, and results-driven mindset.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Dynamic [Job Title] with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

18
18
years of professional experience

Work History

Salesperson/ Customer Service Representive

American Aluminum Accessories Inc
10.2017 - 06.2025
  • Developed strong customer relationships to increase product sales and client retention.
  • Conducted product demonstrations to educate customers and showcase features effectively.
  • Collaborated with team members to streamline sales processes and improve efficiency.
  • Analyzed market trends to identify new opportunities for revenue growth.
  • Trained and mentored junior sales staff on best practices and product knowledge.
  • Generated advertising brochure for vendor use.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Kept detailed records of daily activities through online customer database.
  • Recorded accurate and efficient records in customer database.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Met existing customers to review current services and expand sales opportunities.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Contributed to event marketing, sales and brand promotion.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Worked to build relationships with customers and built potential for additional sales.
  • Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
  • Managed complex customer complaints, ensuring timely resolutions and consistent follow-up.
  • Trained new team members on company policies and customer service protocols to maintain high standards.
  • Mentored junior representatives, fostering skill development and promoting a positive team environment.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Identified and resolved discrepancies and errors in customer accounts.

Office Manager/Finance and Accounting Associate

Ryan's Everything Automotive
02.2016 - 09.2017
  • Led front office operations, ensuring exceptional guest service and satisfaction.
  • Monitored inventory levels of office supplies, initiating orders as necessary.
  • Handled guest complaints effectively, resolving issues to enhance overall experience.
  • Developed and implemented standard operating procedures for front desk functions.
  • Trained and mentored new team members on customer service protocols.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
  • Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
  • Enhanced guest satisfaction by implementing streamlined check-in process that reduced waiting times.
  • Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
  • Reduced operational costs without compromising service quality by renegotiating supplier contracts.
  • Increased repeat business by personalizing guest experiences and recognizing loyalty.
  • Streamlined communication between front office and other hotel departments, improving overall operation efficiency.
  • Led office operations, ensuring seamless workflow and productivity improvements.
  • Implemented strategic initiatives to enhance office efficiency and staff performance.
  • Managed budgetary allocations, optimizing resource utilization and cost-effectiveness.
  • Developed comprehensive reports for senior management, aiding in informed decision-making.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Led onboarding process for new hires, enhancing training programs for improved employee integration.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Senor Bank Teller/Assistant Loan Officer

Tree Capital Credit Union
01.2007 - 08.2016
  • Processed daily customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance client satisfaction.
  • Maintained cash drawer accurately, balancing at the end of each shift to uphold financial integrity.
  • Assisted in training new tellers on operational procedures and customer service standards to foster team development.
  • Conducted regular audits of cash handling procedures, identifying discrepancies and recommending corrective actions.
  • Collaborated with management to develop promotional strategies for banking products, increasing customer engagement.
  • Implemented process improvements that streamlined transaction workflows, reducing wait times for customers.
  • Mentored junior staff on effective sales techniques and cross-selling opportunities to drive branch performance.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Placed orders for customer checks and verified starting numbers.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
  • Sold and cross-sold bank products to new and existing customers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Educated customers on online banking and mobile banking applications.
  • Handled various accounting transactions.
  • Cross-sold credit cards, loans and other bank products.
  • Executed wire transfers, stop payments and account transfers.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Received loan and utility payments, sending funds to correct destinations.
  • Trained new hires on customer service policies and procedures.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Processed applications for new accounts.
  • Reviewed and analyzed loan applications for accuracy and compliance with regulatory standards.
  • Assisted clients in understanding loan products, facilitating informed decision-making.
  • Maintained detailed records of client interactions and loan status updates within loan management systems.
  • Collaborated with underwriting teams to streamline approval processes, improving turnaround time on applications.
  • Provided support in preparing documentation for loan closings, ensuring all requirements were met.
  • Trained new staff on company policies, procedures, and customer service best practices related to loans.
  • Developed and implemented process improvements that enhanced operational efficiency in loan processing workflows.
  • Built strong relationships with clients through effective communication and ongoing support throughout the lending process.
  • Consistently met or exceeded monthly performance goals related to loans originated, closed or processed.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing clear communication throughout the loan process.
  • Prepared comprehensive pre-qualification reports for prospective borrowers, helping them understand their financing options more clearly.
  • Contributed to team success by sharing best practices among colleagues regarding loan processing and client communication.
  • Collaborated with underwriting team to expedite loan approvals and maintain a smooth workflow.
  • Ensured compliance with federal regulations by staying current on industry updates and implementing necessary changes within the branch.
  • Proactively followed up with clients post-closing to ensure satisfaction and identify potential future business opportunities.
  • Maintained a high level of confidentiality by safeguarding sensitive customer information throughout the loan process.
  • Provided ongoing support to Loan Officers during peak periods, preventing delays in application processing times.
  • Assisted clients in understanding complex loan terms, fostering trust and confidence in their decision-making process.
  • Developed strong knowledge of various loan products to better assist clients in selecting the most suitable option for their needs.
  • Supported Loan Officers in handling a high volume of loan applications, ensuring accuracy and timeliness.
  • Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
  • Reviewed and validated details of loan applications and closing documentation.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
  • Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
  • Calculated, reviewed and corrected errors on interest, principal and closing costs.
  • Corroborated on-time payments and meeting of loan terms by assessing customer accounts.

Education

High School Diploma -

Taylor County High School
Perry, FL
05-2005

Skills

  • Customer service
  • Networking
  • Customer care
  • Relationship building
  • Customer relationship building
  • Customer engagement
  • Active listening
  • Sales process
  • Sales management
  • Complaint handling
  • Sales presentations
  • Up-selling
  • Cross-selling products and services
  • Cold calling
  • Account management
  • Territory management
  • Follow-up communications
  • Customer relations
  • Client service
  • Product and service knowledge
  • Interpersonal communication skills
  • Customer needs assessment
  • Product and service sales
  • Sales expertise
  • Time management
  • Sales development
  • Sales closing
  • Complex Problem-solving
  • Upselling and cross selling
  • Staff training
  • Records management
  • Product promotions
  • Process improvement
  • Personnel training
  • Territory growth
  • Expense reporting
  • Systems and software expertise
  • Social media marketing
  • Payment posting
  • Multitasking and organization
  • Credit card processing
  • Data entry
  • Social media marketing
  • Patience and empathy
  • Customer assistance
  • Cash handling
  • Money handling
  • Customer service excellence
  • Reliability and punctuality
  • Professionalism and courtesy
  • Product knowledge
  • Issue resolution
  • Payment collection
  • Currency counting
  • Attention to detail
  • Drawer balancing
  • Reports and documents
  • Proficient in quickbooks
  • Hospitality and accommodation
  • Dependability and reliability
  • Credit and cash transactions
  • Problem-solving
  • Honest and dependable
  • Office management
  • Organizational skills
  • Office administration
  • Payroll processing
  • Document management
  • Account reconciliation
  • Bookkeeping
  • Mail handling
  • Credit and collections
  • Operations management
  • Problem resolution
  • Teamwork and collaboration
  • Good judgment
  • Professional and courteous
  • Documentation and reporting

Timeline

Salesperson/ Customer Service Representive

American Aluminum Accessories Inc
10.2017 - 06.2025

Office Manager/Finance and Accounting Associate

Ryan's Everything Automotive
02.2016 - 09.2017

Senor Bank Teller/Assistant Loan Officer

Tree Capital Credit Union
01.2007 - 08.2016

High School Diploma -

Taylor County High School
Carol (LeAnn) Shreve