Summary
Work History
Education
Skills
Timeline
Generic
Carol Shumaker

Carol Shumaker

Boyds,MD

Summary

Dynamic leader with a proven track record at Windy Way Greener Solutions, enhancing customer satisfaction and boosting revenue through innovative solutions. Skilled in project management and customer relations, adept at driving performance improvement and fostering strong relationships. Achieved significant financial and operational success by leveraging attention to detail and quality assurance.

Work History

Business Owner

Windy Way Greener Solutions
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Trained and motivated employees to perform daily business functions.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.

Manager

Good News Farm
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Data Entry Clerk

Read Plastics
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Grocery Store Associate

Bradford IGA
  • Collaborated with team members to maintain a well-stocked, clean, and organized store environment for maximum efficiency.
  • Maintained safety standards within the store by following food handling guidelines and adhering to sanitation policies.
  • Provided exceptional customer service by addressing concerns promptly and professionally, resolving issues effectively.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Increased work efficiency by assisting colleagues during busy periods or covering shifts when needed, promoting teamwork within the workplace.
  • Developed strong relationships with customers through excellent interpersonal skills, fostering loyalty and repeat business.
  • Contributed to a positive work environment by maintaining a professional demeanor and supporting co-workers in achieving team goals.
  • Improved customer satisfaction by providing friendly and efficient service during checkout procedures.
  • Conducted regular inventory checks to ensure accurate stock levels, reducing discrepancies and minimizing losses.
  • Demonstrated strong knowledge of store products and offerings, enabling efficient assistance for customer inquiries.
  • Ensured accurate pricing on all products through diligent price-checking practices while restocking shelves.
  • Assisted with special events such as holiday promotions or seasonal sales initiatives to drive increased revenue for the store.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Operated cash register to accurately process and record customer payments.

Education

Some College - Nursing

Montgomery College
Rockville, MD

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Relationship building
  • Employee training
  • Performance improvement
  • Project management
  • Purchasing and planning
  • Bookkeeping
  • Quality assurance

Timeline

Business Owner

Windy Way Greener Solutions

Manager

Good News Farm

Data Entry Clerk

Read Plastics

Grocery Store Associate

Bradford IGA

Some College - Nursing

Montgomery College

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Carol Shumaker