Carol Sills
Chicago Area,IL
Summary
Seasoned District Manager with experience directing company assets and developing team members. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover.
Overview
10
10
years of professional experience
Work History
District Manager
Acosta
Chicago Area
12.2022 - Current
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Partnered with store personnel for planning and placement of consumer products for P & G, Kenvue, Gillette, and Hostess to achieve merchandising excellence.
Apple Brand Ambassador
WIS International Services
Chicago Area, IL
02.2021 - 12.2022
- Organized promotional events to introduce new products and services to the public.
- Maintained an up-to-date knowledge base on current industry developments.
- Provided customer service support during promotional events or when needed.
- Developed and executed brand awareness campaigns to increase customer engagement.
Market Development Manager
BDSmktg
Chicago Area, IL
12.2019 - 04.2020
- Developed comprehensive reports on market trends and insights for management review.
- Built strong relationships with customers through excellent customer service.
- Organized events such as trade shows, conferences, seminars.
- Managed the launch of the new Motorola RAZR while building Motorola brand loyalty within wireless carriers.
Market Manager
The Retail Outsource
, IL/OK/GA
04.2016 - 08.2019
- Developed and implemented marketing plans to increase brand awareness, market share, and customer loyalty.
- Set department standards for customer service, employee relations and overall profitability.
- Supervised a team of wireless sales associates inside Walmart.
- Maintained knowledge of current promotions, policies regarding payment and exchanges and security policies.
Accoount Manager
MarketSource
, IL/SC/GA
04.2015 - 07.2016
- Increased territory sales from 70% to 105% within six months. This was achieved through employee training and side by side sales events.
- Ranked as #1 T-Mobile Account Manager in the Southeast region, with KPIs of 105% and increasing market share from 10% to 35%.
- Resolved customer complaints in a timely manner.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
Education
Criminal Justice
Westwood College
Woodridge, IL05-2010
Skills
- Performance management
- Employee training
- Visual merchandising
- Conflict resolution
- Event coordination
- Relationship management
- Staff recruiting
- Market intelligence
- Consultative sales
- Excellent communication skills
Accomplishments
- Dean's List with GPA: 3.77
Timeline
District Manager
Acosta
12.2022 - Current
Apple Brand Ambassador
WIS International Services
02.2021 - 12.2022
Market Development Manager
BDSmktg
12.2019 - 04.2020
Market Manager
The Retail Outsource
04.2016 - 08.2019
Accoount Manager
MarketSource
04.2015 - 07.2016
Criminal Justice
Westwood College
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