Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

CAROL SINGER

Sterrett,AL

Summary

16 years of experience in Customer Service Solid organizational skills, implementing programs, and using instructional systems for developmental process. Experienced in the design and construction of presentations, lectures, and briefings.

Professional trainer with strong background in developing and delivering effective training programs. Skilled in instructional design, curriculum development, and performance assessment. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and fostering positive learning environment.

Overview

19
years of professional experience

Work History

Chick-fil-A Greystone

Trainer
10.2024 - Current

Job overview

  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Boot Barn

Visual Merchandising Manager
07.2023 - 12.2023

Job overview

  • Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
  • Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
  • Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
  • Oversaw visual merchandising for new store openings and store collateral change-outs.
  • Improved store aesthetic by selecting appropriate fixtures and lighting, creating a more inviting atmosphere for customers.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.

The UPS Store

Associate/Notary Public/Store Manager
10.2019 - 02.2023

Job overview

  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shipping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Checked documents for accuracy and correct signing before notarizing.
  • Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Coordinated staff scheduling to ensure adequate coverage during peak business hours without compromising budgetary guidelines or labor laws compliance requirements.

Chick-fil-A Novi

Director
06.2020 - 12.2020

Job overview

  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed billing for all vendors and utilities.

Art Van Furniture

Customer Service Representative
09.2017 - 01.2019

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.

Lifetime Fitness

Member Services Supervisor
06.2016 - 09.2017

Job overview

  • Built daily reports and models to go over daily productivity and monthly goals.
  • Performed audits of space and business on regular basis.
  • Hosted meetings, conference calls, and weekly accountability regarding operational and financial needs.
  • Managed the training, employment, and professional development of 30 or more employees.
  • Established genuine relations specializing in member retention connecting all members to their interest groups by actively engaging the members in their area of interest.
  • Scheduled events and activities throughout the club and maintained the calendar.

Chick-fil-A Navy Blvd

Training Director
10.2014 - 05.2015

Job overview

  • Increased employee retention by implementing ongoing professional development opportunities and mentorship programs.
  • Coached managers on incorporating coaching techniques into their leadership styles, fostering a supportive environment for employee development.
  • Enhanced employee performance by developing comprehensive training programs tailored to organizational needs.
  • Streamlined onboarding processes for new hires, reducing time-to-productivity and improving employee satisfaction.

Chick-fil-A 9 Mile Rd

Team Member
08.2013 - 10.2014

Job overview

  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Completed training program built by this company to the highest levels.

U.S. Marine Corps

Aviation Maintenance Administrator
01.2006 - 04.2008

Job overview

  • Recorded the maintenance in the Logs and Records Books for any Aviation Flight
  • Wrote Naval Messages for information and notification purposes
  • Audited and accessed the record books
  • Audited and updated hazmat records
  • Assisted in the development of standard operating procedures for aviation maintenance tasks, promoting consistency and best practices across the organization.
  • Improved communication between maintenance personnel and flight crews by establishing clear protocols regarding aircraft status updates.
  • Implemented inventory control measures for aircraft parts and supplies, reducing costs and ensuring availability of necessary resources.

Education

Calhoun Community College
Decatur, AL

High School Diploma
05-2006

University Overview

Skills

  • Staff training facilitation
  • Strategic organization
  • Public speaking
  • Creative problem solving
  • Customer service
  • Team leadership
  • Time management
  • Staff training and development
  • Documentation and reporting
  • Customer relationship management (CRM)

Timeline

Trainer
Chick-fil-A Greystone
10.2024 - Current
Visual Merchandising Manager
Boot Barn
07.2023 - 12.2023
Director
Chick-fil-A Novi
06.2020 - 12.2020
Associate/Notary Public/Store Manager
The UPS Store
10.2019 - 02.2023
Customer Service Representative
Art Van Furniture
09.2017 - 01.2019
Member Services Supervisor
Lifetime Fitness
06.2016 - 09.2017
Training Director
Chick-fil-A Navy Blvd
10.2014 - 05.2015
Team Member
Chick-fil-A 9 Mile Rd
08.2013 - 10.2014
Aviation Maintenance Administrator
U.S. Marine Corps
01.2006 - 04.2008
Calhoun Community College
High School Diploma
CAROL SINGER