Carol Sisson
Edwardsville,IL
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Efficient Office Clerk with commitment to day-to-day streamlining for big-picture success. Expert in accurate Microsoft use and data entry with training in Lotus, Excel, Word, Office and Outlook. Distinguished leadership and organization skills with talent for communication. Dedicated Office Assistant with over 30 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft and history achieving high data output. Dedicated office worker skilled at using MS Office and Google to create exceptional communications, presentations and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
37
37
years of professional experience
Work History
Office Clerk
Bel-o Cooling And Heating
Lebanon, IL
02.2021 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Delivered clerical support by handling range of routine and special requirements.
- Kept reception area clean and neat to give visitors positive first impression.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Completed accurate and efficient AP/AR actions and resolved discrepancies to maintain compliant accounts.
- Verified cards, gave change and collected and processed over $50,000 worth of all types payments.
- Assisted team members with administrative requirements by expertly using diverse office software.
- Produced high-quality communications for internal and external use
Shipping and Receiving Manager
OK Fasteners Inc
Troy, IL
08.2011 - 02.2021
- Negotiated with 15 different freight companies and received annual contracts resulting in cost savings of 100%.
- Pulled, verified and packaged items for shipment.
- Operated forklifts, lift trucks and hand trucks to move items around warehouse.
- Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Lead team of 6 employees packaging, palletizing and shipping up to 30 boxes per day.
- Lead team of 7 employees packaging, palletizing and shipping up to 0 boxes per day.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Determined most cost-effective procedures and routes for shipments.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Worked with vendors to schedule more than 12 daily pickups and 2 weekly deliveries.
- Managed product pricing and program costs with key executives.
- Held responsibility for both profits and losses of business.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Organized storage areas to optimize materials movements and minimize labor hours.
Director of Sales/Office Manager
Statue.com
Edwardsville, IL
08.2004 - 08.2011
- Developed office policies by implementing standards and procedures to guide efficient, effective operation of office.
- Implemented inventory controls and standardized ordering procedures, decreasing expenditures 100%.
- Processed 30 orders per day via telephone, email and online orders from official company website.
- Maintained inventory by checking stock to determine inventory levels, ordering products, expediting orders and verifying receipts.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
Accounting Clerk
Gateway Truck Plaza
East St Louis , IL
06.2002 - 08.2004
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Managed accounting records and performed dues-ins and dues-outs tasks.
- Balanced reports to submit for approval and verification.
- Communicated with suppliers to reconcile invoice payments.
- Reported financial data and updated financial records in ledgers and journals.
- Input high volume of monthly invoices with consistent accuracy
- Collected and summarized expenses for profit and loss analysis
- Reconciled company accounts for credit cards, employee expenses and commissions
- Completed biweekly payroll for company personnel
- Assisted in review and revision of budgets based on business needs
- Communicated with suppliers to reconcile invoice payments
- Monitored guest ledger, advance deposit ledger and related ledgers to deliver proper internal control
- Investigated daily variances and corrected errors to resolve discrepancies
- Maintained accurate and complete documentation to facilitate accounting and filing functions
- Maintained accounting records utilizing in-house and client systems
- Identified and resolved internal accounting variances, promoting data accuracy
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
Customer Service Associate
Walmart
Collinsville, IL
04.2002 - 07.2003
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Human Resources Manager
Bridal Originals
Collinsville, IL
03.1999 - 04.2002
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
- Evaluated training program success and presented strategic improvement recommendations to upper management.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Reduced workers' compensation claims by instituting corporate safety training program.
Payroll Administrator
Edison Brothers Stores Inc
St. Louis , MO
03.1986 - 03.1999
- Managed payroll data entry and processing for 250 employees to comply with predetermined company guidelines.
- Calculated payroll deductions by accurately using Soft Pay and processed payroll to meet preset requirements.
- Processed payroll garnishments such as tax liens and child support.
- Submitted weekly reports on payroll activities.
- Collaborated with human resources personnel to accurately and efficiently track leave time.
- Led payroll production for 2 locations.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Documented and processed all garnishments for bankruptcies, student loans and child support orders.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Reviewed time records for 250 employees to verify accuracy of information.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
- Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
- Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries.
- Reconciled health care benefits, tax contributions and retirement accounts to facilitate large-scale account reconciliations.
- Processed voids and reissues, created non-sufficient funds (NSF) list for Human Resources and made salary changes in payroll and monthly leave accruals.
Education
No Degree -
SWIC
Granite City, ILHigh School Diploma -
Triad High School
St. Jacob, ILCosmetology License -
Trend Beauty College
Collinsville, ILSkills
- Microsoft Office Proficiency
- Data Gathering
- Office Supply Management
- Data Recording
- Data Entry and 10-Key
- Customer Feedback
- Special Requirements
- Team Goals
- Departmental Support
- Informational Packets
- Corrective Actions
- Meeting Support
- POS Transactions
- Calendar Maintenance
- Phone Inquiries
- Efficiency Improvement
- Information Updates
- Variance Reconciling
- Correspondence Typing
- Administrative Management
- Maintenance Requirements
- Records Pulling
- Inquiry Requests
- Customer Retention
- Phone Call Direction
- Error Resolution
- Researching Variances
- Postage Meter
- Office Equipment Proficiency
- Payroll Administration
- Inventory Assessments
- File and Database Management
- Process Monitoring
- Volunteer Relations
- Community Relationships
- Problem Investigations
- Task Delegation
- Correspondence Management
- Outgoing Mail Preparation
- Payroll Preparation
- Office Machine Operation
Timeline
Office Clerk
Bel-o Cooling And Heating
02.2021 - Current
Shipping and Receiving Manager
OK Fasteners Inc
08.2011 - 02.2021
Director of Sales/Office Manager
Statue.com
08.2004 - 08.2011
Accounting Clerk
Gateway Truck Plaza
06.2002 - 08.2004
Customer Service Associate
Walmart
04.2002 - 07.2003
Human Resources Manager
Bridal Originals
03.1999 - 04.2002
Payroll Administrator
Edison Brothers Stores Inc
03.1986 - 03.1999
No Degree -
SWIC
High School Diploma -
Triad High School
Cosmetology License -
Trend Beauty College
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