Open To Work
Carol Sixkiller
Tulsa,OK
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Seeking a work from home position that utilizes the full scope of my leadership, communication, and administrative capabilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Guest Advocate
The Spring Shelter
05.2011 - Current
- Trauma informed training to serve adult and children survivors of domestic violence, sexual assault and human sex trafficking
- Conduct survivor risk analysis via phone and face to face with prospective guests
- Deep knowledge of managing crisis situations
- Extensive ability in managing communications on various systems
- Several years of training experience educating new domestic violence advocates
- Extensive Customer Service experience which includes phone etiquette displaying a friendly yet professional demeanor
- 12+ years of Data Entry experience which includes training on paying attention to details
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the shelter.
Education
Associates - Paralegal Studies
Oklahoma Junior College
Tulsa, OK05.1988
HS Diploma - Business/Journalism Studies
Daniel Webster High School
Tulsa, OK05.1982
Skills
- 10 years accounts payable/receivable
- Leadership
- Conflict Resolution
- Strategic thinking & Planning
- Creating and Streamlining Processes
- Motivating
- Mentoring & Performance Evaluation
- Adaptability
- Invoice Processing
- Collections
- Exceptional communication
- Strong empathy
- Guest relations
- Customer service
- Detail-oriented
- Computer skills
Accomplishments
- Achieved employee morale survey by completing questionnaire along with team with accuracy and efficiency.
Certification
- CPR and Basic First aid Training - July 2025
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursPaid time offHealthcare benefitsPersonal development programs401k match4-day work weekWork from home optionPaid sick leaveCompany CultureInterests
Reading, spend time with family, listening to music, crafting, watching television
Timeline
Guest Advocate
The Spring Shelter
05.2011 - Current
Associates - Paralegal Studies
Oklahoma Junior College
HS Diploma - Business/Journalism Studies
Daniel Webster High School
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