Summary
Overview
Work History
Skills
Certification
Certificate
Timeline
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Carol Smith

Yonkers,NY

Summary

Experienced in restaurant industry management, with expertise in human relations, project management, customer service, and employee recruitment and retention. Dedicated to driving operational excellence and fostering a positive work environment to achieve organizational goals. Skilled in leading teams to deliver exceptional service and exceed customer expectations. Committed to continuous skill enhancement and contributing to team success.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Front of House Manager

Brinker Internationl, Chili's Grill & Bar
08.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Assisted in recruiting, hiring and training of team members.

Restaurant Manager

Landry's Inc.
02.2018 - 02.2023
  • Elevated guest satisfaction by demonstrating commitment to hands-on leadership
  • Implemented strategies to achieve efficient cost and labor oversight.
  • Verified accuracy of daily sales summary reports, petty cash reimbursement forms, and payroll records.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Set clear expectations and created positive working environment for employees.
  • Minimized workforce turnover by promoting a positive organizational culture.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved .
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Manager

Panera Bread
11.2017 - 02.2018
  • Maintaining the company culture of warmth, belonging, growth, and trust.
  • Be an ambassador of company’s guiding values and behaviors.
  • Ensure extraordinary guest experiences. Made sure every customer was delighted by the quality of our food, service, staff, and safety measures.
  • Managed engaging relationships that lead to long-term, loyal customers.
  • Coached and motivated team to exceed bakery-cafe's goals—for sales, speed of service, order accuracy, and cafe health.
  • Trained the team on food safety standards and ensured they were maintained.
  • Hired and onboarded new associates also providing ongoing training and development, including constructive feedback, as needed.
  • Maintained the team's energy and engagement. Recognize and celebrate individual and team achievements.

Restaurant General Manager

Joe’s Crab Shack
12.2014 - 12.2017
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Set clear expectations and created positive working environment for employees.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Restaurant Manager

Uno Pizzeria & Grill
02.2009 - 12.2014


  • Managed team of up to 65 restaurant staff, maintaining exceptional customer service and quality standards.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Conducted regular performance evaluations, providing constructive feedback for professional growth.
  • Conducted regular staff meetings to communicate updates and gather feedback for continuous improvement.
  • Maintained compliance with health and safety regulations, ensuring safe dining environment for customers and staff.
  • Developed loyalty program that encouraged repeat business and increased customer engagement.
  • Streamlined communication between front-of-house and kitchen staff to improve order accuracy and speed of service.
  • Improved table turnover rates by optimizing floor plans and reservation scheduling during peak dining periods.
  • Fostered culture of excellence by recognizing and rewarding staff for outstanding performance.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Sales Associate

Walmart
09.2005 - 02.2006
  • Maintained the sales floor and merchandise presentation, including stocking, organizing, and pricing merchandise.
  • Provided customer service, maintained product knowledge, and tracked goods.
  • Provided customer service, zones the grocery area, and assisted with stocking and selling goods.
  • Provided member services, located merchandise, and assisted with purchasing decisions.
  • Answered questions, provided information, and addressed concerns of customers.

Nurses Aid

Long Island Independent Living
03.2000 - 09.2005
  • Offered personalized care to patients.
  • Aided in organizing daily activities for patients.
  • Ensured confidentiality of patient records.
  • Addressed patient questions about medical conditions and prescriptions.

Skills

  • Strong communication and interpersonal skills
  • Customer service orientation skills
  • Problem analysis and problem resolution skills
  • Organizational and decision making skills
  • Team building and training supervisory skills
  • Business management, budgeting and cost control skills
  • Adaptability, self-sufficient and proactive skills

Certification

New York State Food Handler's Certificate, 06/01/11

Certificate

Safeserve certification

Timeline

Front of House Manager

Brinker Internationl, Chili's Grill & Bar
08.2024 - Current

Restaurant Manager

Landry's Inc.
02.2018 - 02.2023

Manager

Panera Bread
11.2017 - 02.2018

Restaurant General Manager

Joe’s Crab Shack
12.2014 - 12.2017

Restaurant Manager

Uno Pizzeria & Grill
02.2009 - 12.2014

Sales Associate

Walmart
09.2005 - 02.2006

Nurses Aid

Long Island Independent Living
03.2000 - 09.2005

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Carol Smith