Carol Spencer

Results driven Billing and Accounts Receivable Analyst specializing in scalable and effective processes in a fast paced, high growth environment, with over fifteen years of direct experience in A/R and collections. Trusted source of support and escalation for the Collections team on topics such as taxes and payment terms, and for the Sales and Customer Success teams for all questions regarding invoicing and billing.

Effective Communication

· Proficient in establishing communication with customers regarding invoicing, completing necessary documents, and uploading invoices into SAP vendor portals.

· Sees communications between teams as the ultimate problem-solving tool when it comes to invoicing and communication problems with customers.

Project Management/Facilitation

· Recognized the need for accounts receivable software to manage delinquency beyond the usage of spreadsheets and mass emails, vetted and interviewed software companies, passing my suggestion to my immediate supervisor, who approved the purchase and facilitated the implementation of YayPay.

· Initiated talks with a new third-party collections company, recommended the change to my supervisors, and the change was made from a company that was not motivated to a company that collected more than their predecessor had in 10 years, in the first 6 months.

· Reviewed all accounts referred to third party collections by the collections team to ensure all efforts had been made to collect before the referral.