Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Stephens

WARREN,MI

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Healthmark Industries
Fraser, MI
09.2022 - Current
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.

Customer Service Representative

Nexion
Irving, TX
03.2007 - 09.2022
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Made outbound calls to obtain account information.

Education

High School Diploma -

Henry Ford Ii High School
Sterling Heights, MI
06-1984

Skills

  • Scheduling
  • Account updating
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Call Management
  • Data Collection
  • Appointment Scheduling
  • Product Knowledge
  • Data Entry
  • Complaint resolution
  • Positive and professional
  • Spreadsheets
  • Proofreading
  • Document Control
  • Microsoft Outlook
  • Customer Relations
  • Microsoft Excel
  • Administrative Support
  • Credit card payment processing
  • Report Preparation
  • Documentation
  • Typing proficiency
  • Call Center Operations
  • Travel Planning
  • Filing
  • Customer Relationship Management (CRM)
  • Order Processing
  • Computer Proficiency
  • Delivery Scheduling
  • Payment Processing

Timeline

Customer Service Representative

Healthmark Industries
09.2022 - Current

Customer Service Representative

Nexion
03.2007 - 09.2022

High School Diploma -

Henry Ford Ii High School

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Carol Stephens