Carol Stephens
Little River Academy,TX
Summary
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical. Responsible team player always willing to assume additional responsibility. Adaptable role player that performs well under pressure and works with other departments. Committed to providing quality patient care and giving necessary assistance to colleagues. Motivated to learn, grow and excel in nursing care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Technician, Float Pool
St. David's Georgetown Hospital
Georgetown, Texas
10.2019 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Answered patient assistance calls, assessed needs and offered qualified support.
Patient Care Technician, IMC and Telemetry
St. David's Round Rock Medical Center
Round Rock, TX
07.2018 - 10.2019
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
Customer Service Representative
Teleperformance USA
Killeen, TX
11.2016 - 04.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Nursing
Holy Angel University
Angeles City, Philippines03.2008
Skills
- Patient Transport
- Electronic Recordkeeping
- Vital Signs Collection
- Activities of Daily Living (ADL) Support
- Output Monitoring and Reporting
- Patient Care and Monitoring
- Blood Sugar Monitoring
- Phlebotomy Training
- IV Discontinuation
- Bedsore Prevention
- Basic Life Support
- Performing EKGs
Certification
- BLS - Basic Life Support
Additional Information
NCLEX-RN
Tx License No: 1087952
Timeline
Patient Care Technician, Float Pool
St. David's Georgetown Hospital
10.2019 - Current
Patient Care Technician, IMC and Telemetry
St. David's Round Rock Medical Center
07.2018 - 10.2019
Customer Service Representative
Teleperformance USA
11.2016 - 04.2018
Bachelor of Science - Nursing
Holy Angel University
Similar Profiles
Dawn LettieDawn Lettie
Registered Nurse at St. David's Georgetown HospitalRegistered Nurse at St. David's Georgetown Hospital
Emily EggerEmily Egger
Registered Nurse, Labor and Delivery at St. David's Georgetown HospitalRegistered Nurse, Labor and Delivery at St. David's Georgetown Hospital
KARI HAUSENFLUCKKARI HAUSENFLUCK
Director of Patient Safety/Patient Advocate/ Co-ECO at ST. DAVID'S GEORGETOWN HOSPITALDirector of Patient Safety/Patient Advocate/ Co-ECO at ST. DAVID'S GEORGETOWN HOSPITAL
Diego GarciaDiego Garcia
GCS Maintence Technician/OPS III at Samsung Austin SemiconductorGCS Maintence Technician/OPS III at Samsung Austin Semiconductor
Kristin L. ChandlerKristin L. Chandler
Owner, Senior Architectural Designer at Dreamline Home DesignsOwner, Senior Architectural Designer at Dreamline Home Designs