Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Stevens

Broadview Heights,OH

Summary

Licensed State Nursing Assistant Customer Service Professional with Strong Communication, Inter-personal and Organizational Skills In-depth Public Relations, Problem Resolution and Client Retention Proven Ability to Handle Multiple Tasks, Including Multi-Line Telephone System

Overview

27
27
years of professional experience

Work History

Computer Center Administrative Assistant

  • Logged and controlled job requests, including all microfiche sent to outside service; Maintained in-house records and reports for submission to Accounting Department; Processed incoming invoices for A/P; Assisted with time sheets, employee reviews and updated information on personnel files; Oversaw maintenance, repair, supplies, files, mail and deliveries.

Customer Service Representative

  • Coordinated all microfiche sent to outside service; Handled distribution of jobs and output for different magazines departments; Controlled deliveries incoming and outgoing..

Inquiry Clerk

  • Answered calls from sales representatives to give counts for their magazines; Broke down and sent out sales lead's reports to salesmen; Mailed out report of sales leads t clients that advertised in magazines.

Unit Secretary

Metro-health Hospital
09.2016 - 04.2019
  • Under the direction of Unit Manager manage front area of floor unit with various duties, directing incoming visitors who are visiting patients, managing incoming phone calls and directing them to nurses and doctors, making appointments for patients, ordering supplies, keeping track of unit phones for nurses and making sure are in good working order, keeping the nurse's station clean and maintain the front area.
  • Maintained rapport with physicians, nurses and other healthcare personnel.
  • Maintained patient confidentiality in line with HIPAA regulations.

Customer Care Partner

Metro Health Hospital
10.2008 - 09.2016
  • Under directions of Unit Manager or assigned Registered Nurse provide various patient care duties for infant through geriatric patients; upholds standards of system-wide program; Provide safe environment for patients, report safety concerns, provide general patient care with all aspects of personal hygiene, lifting, turning, positioning, transferring patients, provide safety and comfort measures; assist patients to eat and drink as needed; observe patients throughout tour of duty and report any unusual conditions to nurse; record pertinent data; answer call lights; take and record patients vitals.
  • Temperature, pulse, respirations, blood pressure)
  • Emptying drainage containers; measuring and recording known output and intake; performing basic EKG; phlebotomy; oral suctioning; receive change of shift reports; assist with admissions and discharges; conducting inventory of patient belongings; prepare bodies after death and transporting to morgue; maintain safe and neat environment in all patient care areas; cleaning equipment as needed.

Patient Companion

Metro Health Hospital, Rehab
03.2007 - 10.2008
  • Provides assistance with activities of daily living and directs patients in activities that support rehabilitation plan; delivers and assists with patient meal services, supplies stocking, patient transport, messenger functions and cleaning.
  • Ensures compliance with all safety, sanitation and quality control requirements, upholds standards of system wide customer service program.

STNA/Caregiver

Living Well Home Care
06.2006 - 03.2007
  • Provide clients best quality care within their home environment while affording them dignity, friendship and advocacy; Assist them in personal hygiene such as bathing, hair care, brushing teeth and help client in dressing themselves; Prepare or assist with their meals; Light housework; Run errands and take clients to their medical appointments as needed.

Cashier/Customer Service

Wal-Mart, Inc
07.2006 - 12.2006
  • Taking care of customers with their debit, credit and cash purchases; Assisting customers within store with their inquiries and location of products in store; Help Customer Service department with return of products by restocking them back in different departments.

Customer Service Specialist I/Receptionist

AAA Ohio Motorist Association
03.2006 - 06.2006
  • Provide excellent customer service by assisting members and customers; Payment processing through various payment options; Merchandise inventory, ordering, stocking and displays; Maintain appropriate inventory levels of supplies; Provide back-up and support to other district office associates

CRR

Key Bank
01.2005 - 01.2006
  • Processed all financial service transactions and completed accurately; Responsible for cash drawer and proper balancing procedures; Maintained working knowledge of financial products and service with proven ability to match these products to client needs; Demonstrated company standards to enhance client relationship and retention; Engaged in proactive contact while focusing on client satisfaction and complete problem resolution; Maintained compliance with security and audit procedures; Demonstrated commitment to High Performance Management by modeling company values in every internal and external way

PBX Operator/Receptionist

Penton Media Inc
01.1992 - 01.2004
  • Answered and direct incoming calls on multi-line phone system; Assisted clients by directing to correct area or person; Greeted and assisted incoming visitors; Maintained and set up conference rooms and common areas; General correspondence and document creation; Maintained and purchased office equipment and supplies.

Education

State Nursing Assistant; -

Cuyahoga Valley Career Center
Brecksville, OH
05.2006

JPC Learning Center
Mayfield Heights, OH

Skills

  • Certification:
  • Microsoft Word, Excel, Power Point and Access
  • South High School – Cleveland, OH; Graduate
  • SKILLS
  • Licensed State Nursing Assistant
  • Microsoft Windows 98 and XP, Excel, Word, PowerPoint, Access, Outlook; Lotus Notes e-mail
  • Developed good communications skill within each selected position
  • Able to access needs of each patient and attend to their needs
  • Working with staff and communicating to their needs within departments
  • Incoming call reception
  • Nursing station operations
  • Unit secretary training
  • Patient Scheduling
  • Appointment Scheduling

Timeline

Unit Secretary

Metro-health Hospital
09.2016 - 04.2019

Customer Care Partner

Metro Health Hospital
10.2008 - 09.2016

Patient Companion

Metro Health Hospital, Rehab
03.2007 - 10.2008

Cashier/Customer Service

Wal-Mart, Inc
07.2006 - 12.2006

STNA/Caregiver

Living Well Home Care
06.2006 - 03.2007

Customer Service Specialist I/Receptionist

AAA Ohio Motorist Association
03.2006 - 06.2006

CRR

Key Bank
01.2005 - 01.2006

PBX Operator/Receptionist

Penton Media Inc
01.1992 - 01.2004

Computer Center Administrative Assistant

Customer Service Representative

Inquiry Clerk

State Nursing Assistant; -

Cuyahoga Valley Career Center

JPC Learning Center

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Carol Stevens