Carol St. Germain
Lakeville,MN
Summary
Professional with background in healthcare administration and revenue cycle management. Adept at ensuring accurate charge capture and compliance with billing regulations. Strong focus on team collaboration and achieving measurable results. Known for reliability, adaptability, and effective communication skills. Proficient in coding, medical terminology, and electronic health records. Multiple years of patient care and support.
Experienced with charge capture processes, ensuring accurate and efficient billing operations. Utilizes attention to detail and analytical skills to identify and resolve discrepancies. Track record of collaborating with teams to streamline workflows and improve revenue cycle management.
Proven expertise in electronic medical records and staff training, resulting in enhanced team communication and patient support. Successful in optimizing scheduling and office operations in fast-paced environments, leading to improved patient satisfaction. Strong communication skills, adaptability, and a deep understanding of patient needs drive effective administrative support and compassionate care delivery.
Overview
20
20
years of professional experience
Work History
Charge Capture Specialist
Allina Hospitals
06.2024 - Current
- Reviewed and validated charge entries for eleven sites, ensuring accuracy and compliance with internal policies and payer regulations.
- Identified and rectified coding errors in charge submissions, improving overall billing accuracy.
- Reviewed documentation to ensure proper coding and billing of services provided to patients.
- Provided exceptional customer service when interacting with patients, providers, and insurance companies, addressing inquiries related to billing issues in a timely and professional manner.
- Developed strong working relationships with providers to effectively communicate charge capture best practices and requirements, fostering an environment of teamwork and collaboration.
- Demonstrated exceptional attention to detail when entering patient demographic information, reducing errors that could impact reimbursement rates.
- Collaborated with clinical staff to streamline charge capture processes and enhance billing accuracy.
- Trained new team members on charge entry protocols and best practices to ensure consistency and efficiency.
- Facilitated communication between departments to resolve billing discrepancies and improve revenue cycle outcomes.
Emergency Medical Technician
Blueline Medical
04.2009 - Current
- Casual EMT at youth sporting events including hockey,lacrosse and football.
- Gave immediate medical attention if needed and recommended transfer or continuation of play
- Documented patient information accurately and promptly to maintain compliance with regulatory standards.
- Coordinated with emergency services to ensure seamless transfer of patients to medical facilities.
- Responded to emergency calls and dispatched units quickly, optimizing response times and resource allocation.
- Rewrote new hire letter contract for new owner
Administrative Assistant
TRIA Orthopedics
02.2023 - 06.2024
- Scheduled patient surgeries to enhance quality assurance in care delivery. Returned calls swiftly to ensure excellent customer satisfaction and effective communication.
- Collaborated with patient care team to verify tailored surgical and treatment plans. Assisted with special projects, file management, and departmental efficiency initiatives.
- Created informational cards for surgeons to distribute to patients. Managed operations for 3 physicians and 1 CNP, ensuring seamless workflow.
- Scheduled patient surgeries to enhance quality assurance in care delivery.
- Returned calls swiftly to ensure excellent customer satisfaction and effective communication.
- Collaborated with patient care team to verify tailored surgical and treatment plans.
- Assisted with special projects, file management, and departmental efficiency initiatives. Created informational cards for surgeons to distribute to patients. Managed operations for 3 physicians and 1 CNP, ensuring seamless workflow.
Palliative Care Team Assistant
Allina Hospitals
06.2023 - 06.2023
- Coordinated patient appointment scheduling for two nurse practitioners across multiple locations.
- Managed Palliative team schedule in Epic, including on-call and rounding assignments. Processed bi-weekly payroll by adjusting timecards and managing PTO requests for medical staff in Amion.
- Facilitated medication refill requests to ensure compliance with provider directives.
- Directed phone calls to appropriate personnel to enhance communication efficiency.
- Uploaded important documents into patient charts, POLSTs, faxes, or medical notes from other facilities
- Facilitated medication refill requests to ensure compliance with provider directives. Directed phone calls to appropriate personnel to enhance communication efficiency.
- Provided compassionate patient care assistance, addressing needs and concerns promptly.
- Conducted initial intake assessments for new patients, allowing nursing staff to better understand individual needs from day one.
Provider Coordinator
Minneapolis Heart Institute- Allina
02.2022 - 06.2022
- Coordinated patient appointments, procedures, and surgeries across multiple providers.
- Created, modified, and deleted schedule versions to reflect provider changes.
- Provided telephone support to clinic staff by routing messages efficiently.
- Organized and maintained department records, manuals, and patient education materials.
- Updated insurance information and obtained medical records for electronic filing. Scanned and indexed patient records into the electronic medical record system.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Clinical Account Specialist
Allina Health
02.2009 - 02.2022
- Reviewed electronic medical records and calculated charges for Emergency Department billing accuracy.
- Established communication reports for Care Teams and management to enhance revenue and clinical documentation. Organized and billed documents related to due diligence for coders and legal compliance.
- Managed billing and legal documentation for forensic sane accounts across Allina hospitals.
- Documented updates on new policies or procedures for management review.
- Collaborated with Emergency Department manager to train staff on proper documentation practices
- Mitigated risks associated with product launches by conducting thorough assessments and securing necessary approvals.
- Developed comprehensive knowledge of relevant therapeutic areas, contributing to informed decision-making processes.
Emergency Room Patient Care Technician/Health Unit Coordinator
Allina St Francis Hospital
12.2005 - 02.2009
- Effectively prioritized tasks during emergency and crisis situations.
- Delivered individualized patient care and clerical support per physician directives.
- Collaborated with social and crisis counselors and families, providing effective solutions.
- Advocated for patient needs while representing Patient Care Council.
- Enhanced quality and safety standards as liaison for emergency department. Provided on-site training for new employees to ensure compliance and efficiency.
- Assisted with splinting broken bones, prepping lacerations, CPR, wound packing, Foley care, and OB-Gyn issues
- Monitored vital signs and reported changes to medical staff to ensure timely interventions.
- Assisted patients with daily activities, promoting comfort and dignity during care.
- Maintained cleanliness and organization of patient care areas, adhering to infection control practices.
- Coordinated patient transportation within the hospital, ensuring timely arrival for treatments and tests.
Education
Associate of Applied Science - Business Administration And Management
University of Minnesota
Crookston, MN06-1990
High School Diploma -
Park Center High School
Brooklyn Park, MN06-1988
Skills
- Strong attention to detail
- Medical billing experience
- HIPAA compliance
- Time management capabilities
- Insurance verification
- Analytical thinking
Timeline
Charge Capture Specialist
Allina Hospitals
06.2024 - Current
Palliative Care Team Assistant
Allina Hospitals
06.2023 - 06.2023
Administrative Assistant
TRIA Orthopedics
02.2023 - 06.2024
Provider Coordinator
Minneapolis Heart Institute- Allina
02.2022 - 06.2022
Emergency Medical Technician
Blueline Medical
04.2009 - Current
Clinical Account Specialist
Allina Health
02.2009 - 02.2022
Emergency Room Patient Care Technician/Health Unit Coordinator
Allina St Francis Hospital
12.2005 - 02.2009
Associate of Applied Science - Business Administration And Management
University of Minnesota
High School Diploma -
Park Center High School