Carol Sublett
Kirksville,MO
Summary
Resiliant Direct Support Professional with solid background assisting patients with basic needs and care. Knowledgeable about medical procedures, recreational requirements and protective measures. Perceptive individual familiar with social and community services rules and regulations.
Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.
Multi-talented Personal Care Aide with 17 years supporting patients with tasks of daily living. Skilled at caring for patients' healthcare needs, grooming, cooking and light housekeeping. Professional and clear communicator when instructing and assisting patients as well as when reporting information to supervisors.
Overview
11
11
years of professional experience
Work History
Lead Direct Support Professional
Chariton Valley Association
Kirksville, MO
12.2023 - Current
- Developed and implemented individualized service plans for each client, in accordance with state regulations.
- Provided direct support to clients in activities of daily living such as hygiene, meal preparation, and housekeeping.
- Conducted assessments to ensure compliance with standards and regulations.
- Maintained accurate records of services provided to clients and updated them regularly.
- Led team meetings to discuss client progress and provide guidance on service delivery techniques.
- Trained new staff members on safety protocols and best practices for providing quality services to individuals with disabilities.
- Monitored the performance of direct support professionalsand provided feedback as needed.
- Provided crisis intervention during emergency situations and de-escalated difficult behaviors when needed.
- Collaborated with other professionals including case managers, therapists, physicians, family members.to ensure comprehensive care plan implementation.
- Assisted clients with developing social skills by engaging them in community activities such as volunteering or recreational outings.
- Supervised medication administration according to prescribed instructions from a physician or nurse practitioner.
- Encouraged independence among clients while promoting their self-advocacy skills.
- Identified areas of improvement in service delivery processes through data analysis.
- Enforced organizational policies related to safety procedures for both staff members and individuals receiving services.
- Served as an advocate for individuals receiving services by representing their interests at meetings or hearings.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Transported clients to doctor's appointments and errands.
- Monitored client's well-being, safety and comfort under physician direction.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Enhanced patient wellbeing by supporting participation in recreational activities.
Payroll Clerk
Lovegreen Ford Chrysler
Kirksville, MO
09.2022 - 12.2023
- Processed payroll information for up to 400 employees, including calculating wages and deductions.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Verified accuracy of timekeeping records to ensure compliance with federal and state regulations.
- Resolved discrepancies in employee payments and benefits calculations.
- Maintained accurate records of all payroll transactions.
- Responded to inquiries regarding wage garnishments, taxes, 401 contributions.
- Performed reconciliation of payroll accounts on a regular basis.
- Managed year-end closing process by ensuring timely filing of applicable forms and documents.
- Provided support during audits conducted by external auditors or government agencies.
- Ensured compliance with federal labor laws such as FLSA, FMLA, ADA..
- Developed procedures for processing payroll transactions efficiently.
- Reviewed changes in personnel policies for accuracy prior to implementation within the department's systems.
- Coordinated new hire onboarding activities such as running background checks and entering employee data into payroll system databases.
- Tracked vacation accruals and personal leave balances for each employee.
- Participated in projects related to implementing new technologies or improving existing processes.
- Assisted HR team with benefit enrollment activities as necessary.
- Managed payroll for temporary, hourly and salaried employees.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Managed weekly payroll duties and submitted data to payroll contractor.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Processed and issued employee paychecks, statements of earnings and deductions.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Secured personal and payroll information in compliance with federal regulations.
- Responded to employee inquiries regarding payroll and timekeeping.
- Processed new employee paperwork and entered information into payroll system.
- Tracked employee vacation, personal and sick leave earnings and use.
- Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
- Verified past employment of candidate hires.
Assistant Department Manager
Menards
Kirksville, MO
04.2019 - 12.2022
- Assisted in the development of departmental goals and objectives.
- Monitored departmental progress against established goals and objectives.
- Developed strategies to improve customer service, performance, and productivity.
- Coordinated daily operations within the department.
- Provided guidance and mentoring to department staff members.
- Conducted regular meetings with team members to discuss progress on projects and tasks.
- Analyzed data to identify areas for process improvement within the department.
- Maintained records of employee attendance, absences, vacation time.
- Managed inventory of supplies for the department including ordering new items as necessary.
- Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.
- Resolved conflicts between staff members in a professional manner.
- Ensured that all safety protocols were followed in accordance with company policy.
- Prepared budgets for the department including forecasting expenditures.
- Implemented training programs for new hires and existing staff members.
- Performed administrative duties such as filing paperwork or creating spreadsheets.
- Collaborated with other departments to ensure efficient workflow throughout the organization.
- Participated in strategic planning initiatives related to the growth of the business.
- Analyzed competitors and market trends to facilitate business growth.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Grocery Store Clerk
Green city Food
Green City, MO
06.2022 - 09.2022
- Greeted customers and provided excellent customer service.
- Assisted customers in finding items, providing information about products and answering questions.
- Operated the cash register accurately and efficiently to process cash, check or credit card transactions.
- Verified prices of items using price scanners and ensured accuracy of pricing labels throughout store.
- Stocked shelves with merchandise and organized displays to promote sales.
- Maintained cleanliness of store by sweeping floors, taking out trash, cleaning restrooms and mopping spills as needed.
- Received incoming shipments of merchandise and checked for damaged or missing items.
- Handled returns and exchanges according to company policy.
- Checked expiration dates on perishable items such as dairy products and produce regularly.
- Tracked inventory levels to ensure adequate stock availability at all times.
- Provided guidance to new employees regarding job duties and responsibilities.
- Adhered to safety regulations when handling hazardous chemicals used in cleaning supplies.
- Organized backroom storage areas neatly so that all items were easy to locate.
- Unloaded delivery trucks promptly upon arrival in order to minimize delays for customers.
- Prepared special orders for customers who requested specific cuts of meat or other specialty items.
- Conducted regular price checks throughout the store in order to verify accuracy of pricing labels.
- Performed daily checkout audits by verifying totals from each register against total receipts from the day's sales activity.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Reviewed tags on product shelves and made requested pricing changes.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Managed cash register operations using POS system and processed sales and returns.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Offered customers carry-out service at completion of transaction.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted and balanced cashier drawers.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained work area and kept cash drawer organized.
- Remained aware of surroundings and secured cash to minimize loss potential.
Direct Support Professional
S and S Development
Kirksville, MO
06.2018 - 04.2019
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported clients to doctor's appointments and errands.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Used approved crisis intervention techniques in emergency situations.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Monitored client's well-being, safety and comfort under physician direction.
- Reported changes in client condition to administrators, facilitating nursing intervention.
HACCP Inspector
Smithfield
Milan, MO
07.2013 - 12.2015
- Conducted detailed inspections of equipment and machinery to ensure they were in compliance with safety regulations.
- Identified any potential hazards or areas that needed improvement through visual inspection and testing.
- Performed regular maintenance checks on production lines to identify any issues needing repair or replacement.
- Provided technical support for the development and implementation of quality control systems and procedures.
- Assisted in training new inspectors on safety protocols and standards.
- Monitored production processes to detect deviations from specifications or standards.
- Documented all inspection results accurately in accordance with established guidelines.
- Ensured all products met industry-standard requirements before being released for sale.
- Maintained accurate records of all tests conducted during the inspection process.
- Evaluated the effectiveness of existing quality control systems and made recommendations for changes or improvements as necessary.
- Inspected finished goods prior to shipment to guarantee they meet company standards.
- Rejected products and materials failing to meet expectations.
- Developed and implemented inspection procedures, policies, best practices and competency requirements.
- Participated in training to strengthen and develop inspector competencies.
- Performed visual and NDT inspections using established tools to identify defects.
- Adjusted and monitored production processes or equipment for quality and productivity.
Education
High School Diploma -
Putnam County High School
05-1995
Some College (No Degree) - Business Administration And Finance
Colorado Technical University
Colorado Springs, COSkills
- Activity Planning
- Transportation Coordination
- Disability Awareness
- Personal Care Assistance
- Behavioral Support
- Client Advocacy
- Progress Documentation
- Appointment Scheduling
- Direct Patient Care
- Client Documentation
- Transportation
- Indirect Patient Care
- Behavioral Management
- Client Transportation
- Charting and Documentation
- First-Aid and CPR
- Healthcare
- Social Skills Development
- Patient Education
- Client Safety and First Aid
- Adaptive Equipment Use
- Community Activities
- Behavior Redirection
- Goal Setting
- Patient Care
- Compassionate Caregiving
- Medical Records Management
- Quality Program Protocols
- Medication Administration
- Case Management
- First aid and safety
- Community integration
- Meal planning and preparation
- Progress documentation
- State regulations knowledge
- Patient Management
- Patient care
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The price of inaction is far greater than the cost of a mistake
Meg Whitman
Timeline
Lead Direct Support Professional
Chariton Valley Association
12.2023 - Current
Payroll Clerk
Lovegreen Ford Chrysler
09.2022 - 12.2023
Grocery Store Clerk
Green city Food
06.2022 - 09.2022
Assistant Department Manager
Menards
04.2019 - 12.2022
Direct Support Professional
S and S Development
06.2018 - 04.2019
HACCP Inspector
Smithfield
07.2013 - 12.2015
High School Diploma -
Putnam County High School
Some College (No Degree) - Business Administration And Finance
Colorado Technical University