Carol Sydney
Franklin,LA
Summary
Dynamic professional with extensive experience in customer service. Proven ability to optimize office operations and enhance client satisfaction through effective communication and telephone management. Skilled in training staff and ensuring compliance with industry standards, fostering a productive work environment.
Overview
49
49
years of professional experience
Work History
School Board Office Receptionist
St. Mary Parish School Board
Centerville, LA
08.2005 - 08.2024
- Greeted visitors promptly with professionalism and care.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Answered all incoming telephone calls efficiently and courteously.
- Maintained neat and comfortable office reception areas.
Claims Adjuster
Allstate Insurance Co
Metairie, LA
06.1999 - 06.2003
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
- Communicated effectively with policyholders, providing updates and explaining claim processes.
- Calculated and authorized payment of claims within designated authority level.
Claims Office Supervisor
Allstate Insurance Co
Metairie, LA
06.1975 - 06.1999
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Monitored and evaluated office operations to ensure accuracy and efficiency.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Conducted regular performance evaluations for staff members.
Education
Some College (No Degree) - General Studies
Southern University At New Orleans
New Orleans, LASkills
- Telephone management
- Customer service
- Office administration
- Data entry
Timeline
School Board Office Receptionist
St. Mary Parish School Board
08.2005 - 08.2024
Claims Adjuster
Allstate Insurance Co
06.1999 - 06.2003
Claims Office Supervisor
Allstate Insurance Co
06.1975 - 06.1999
Some College (No Degree) - General Studies
Southern University At New Orleans
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