Carol Tackman
Gilbert,AZ
Summary
Dynamic Customer Service Representative with a proven track record at Consumer Cellular, excelling in problem resolution and active listening. Enhanced customer loyalty through empathetic complaint resolution and contributed to sales growth by effectively upselling products. Recognized for maintaining professionalism under pressure and fostering a positive service culture, resulting in improved customer satisfaction.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Diligent Customer Service and Sales with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative 3
Consumer Cellular
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Associate of Arts -
Arizona Medical Technical Instute
Mesa, AZSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Payment processing
- Professional telephone demeanor
- Product sales
- Computer proficiency
- Product promotion
Languages
English
Timeline
Customer Service Representative 3
Consumer Cellular
11.2021 - Current
Associate of Arts -
Arizona Medical Technical Instute
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