Carol Taylor
Foley,AL
Summary
At Carter Express, I excelled in enhancing driver productivity and safety compliance, reducing accidents through vigilant monitoring and feedback. Skilled in route management and performance monitoring, my empathetic approach and active listening fostered strong relationships, driving operational effectiveness and ensuring timely deliveries.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Driver Manager
Carter Express
2023.12 - Current
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Coordinated with drivers to organize timely pickup and delivery.
- Addressed driver communications and provided required data to drivers.
- Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.
- Addressed equipment breakdowns promptly by coordinating with repair shops and maintaining a database of trusted vendors.
Route Manager/Dispatcher
Carter Express
2021.10 - 2023.12
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
- Continuously monitored industry trends to inform adjustments in route strategies or operational improvements as needed.
- Coordinated efforts during inclement weather events or unexpected delays to maintain timeliness of deliveries while prioritizing safety concerns for staff members involved in these situations.
- Conducted regular performance evaluations of drivers to provide constructive feedback and identify areas for improvement.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Document Control Specialist
Carter Express
2014.02 - 2021.10
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Converted documents from one application to another.
- Enhanced data accuracy by performing regular audits on documentation and records.
- Increased efficiency with the implementation of electronic document management systems for easy access and retrieval.
- Safeguarded sensitive information by establishing secure storage protocols for confidential documents.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Expedited information sharing between departments with the creation of an accessible central database for critical documents.
- Streamlined document control processes by implementing efficient organization and filing systems.
- Conducted training sessions for new employees on document control procedures, ensuring consistency across departments.
- Supported successful audits through meticulous maintenance of accurate records and thorough preparation of required materials.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
Education
High School Diploma -
Anderson High School
Anderson, INSkills
- Empathy and patience
- Active listening abilities
- Driver Scheduling
- Safety Compliance Awareness
- Route Management
- Performance Monitoring Capabilities
- Safety issues monitoring
- Shipment Tracking
- Documentation
- Operations Control
Accomplishments
- Supervised team of local and OTR drivers
- Managed routes and suppliers
- Schedule Management
- Retail management experience
- Retail Staff Management
- Retail Store Layouts
- Retail Store Operations
Timeline
Driver Manager
Carter Express
2023.12 - Current
Route Manager/Dispatcher
Carter Express
2021.10 - 2023.12
Document Control Specialist
Carter Express
2014.02 - 2021.10
High School Diploma -
Anderson High School
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