Carol Thomas
Charleston
Summary
Dynamic and detail-oriented professional with a strong background in document management and customer service, honed at the West Virginia Supreme Court of Appeals. Excelled in improving document organization and enhancing team productivity. Skilled in data entry and problem-solving, with a proven track record of fostering positive client relationships and maintaining high confidentiality standards.
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Professional assistant with strong organizational and administrative skills. Experienced in managing office tasks, supporting team collaboration, and ensuring smooth operations. Focused on delivering accurate results and adapting to changing demands. Known for reliability, effective communication, and problem-solving abilities.
Administrative professional poised to bring valuable experience in office support to your team. Known for maintaining high standards in record-keeping and document management. Highly collaborative and adaptable, with focus on achieving results through efficient teamwork and strong communication skills.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Highly efficient Assistant Clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
30
30
years of professional experience
Work History
Assistant Clerk
West Virginia Supreme Court of Appeals
03.2022 - Current
- Processed invoices and payment requests promptly, ensuring proper documentation was maintained for auditing purposes.
- Supported senior clerks with handling complex tasks, improving overall productivity.
- Implemented new filing systems that improved document organization and retrieval times.. with self-represented cases.
- Contributed to a positive office atmosphere by proactively assisting coworkers when needed fostering strong teamwork.
- Maintained accurate financial records for budget tracking purposes, contributing to cost-saving measures.
- Enhanced office efficiency by managing and organizing files, records, and correspondence.
- Ensured sensitive documents were handled confidentially maintaining privacy standards within the workplace.
- Provided excellent customer service to clients, resolving inquiries quickly and professionally.
- Handled incoming phone calls professionally directing them to appropriate parties or addressing client concerns directly when possible.
- Monitored inventory levels of office supplies and reordered when necessary to maintain optimal stock levels.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Supported staff on special assignments and ad hoc projects.
- Edited documents to keep company materials free of grammar errors.
- Monitored and tracked budgets and expenses.
Preventive Dental Assistant
Smith Family Dentistry
10.1994 - 01.2022
- Performed fluoride treatments, enhancing patient tooth strength and decay resistance.
- Operated sterilization equipment to maintain hygiene and compliance standards.
- Utilized intraoral cameras to document patient conditions for treatment planning.
- Used digital radiography software to capture and analyze dental images for diagnostics.
- Prepared examination rooms by setting up instruments and materials.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 12-15 procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Verified patient insurance eligibility and benefits.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Exposed, developed and mounted dental x-rays.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Staged tray for procedures by arranging dental instruments and equipment.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Prepared patient X-rays and images for review by dentist.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
Education
Associate of Science - Dentistry
Putnam County Vocational Center
Eleanor, WV05-1989
High School Diploma -
Poca High School
Poca, WV05-1989
Skills
- File organization
- Data entry proficiency
- Document management
- Calendar management
- Cash handling
- Filing systems
- Database entry
- Telephone etiquette
- File maintenance
- Proofreading
- Correspondence writing
- Expense reports
- Confidentiality
- Peer relationships
- Verbal and writing communication
- Scanning and copying
- Teamwork
- Document archiving
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Reliable and punctual
- Organizational skills
Timeline
Assistant Clerk
West Virginia Supreme Court of Appeals
03.2022 - Current
Preventive Dental Assistant
Smith Family Dentistry
10.1994 - 01.2022
Associate of Science - Dentistry
Putnam County Vocational Center
High School Diploma -
Poca High School
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