Summary
Overview
Work History
Education
Skills
Timeline
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Carol Thompson

Lantana

Summary

Dynamic sales associate with a proven track record at Goodwill, excelling in customer service and teamwork. Enhanced customer satisfaction through effective problem-solving and relationship-building, contributing to increased sales revenue. Skilled in cash handling and conflict resolution, fostering a welcoming environment that promotes repeat business and community engagement.

Overview

18
18
years of professional experience

Work History

Sales Associate

Goodwill
07.2021 - 06.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Halfway House Manager

Heavens Angels
02.2010 - 07.2018
  • Monitored adherence to facility rules and policies, enforcing disciplinary actions when needed for consistent order maintenance.
  • Coordinated with external agencies for seamless delivery of services such as substance abuse counseling or mental health treatment.
  • Maintained detailed records of resident progress, ensuring accurate reporting to probation officers and other stakeholders.
  • Collaborated with local community resources to provide residents with employment, education, and healthcare opportunities.
  • Established positive relationships with families of residents, offering support and resources to aid in the reintegration process.
  • Provided crisis intervention services when necessary, offering immediate support during challenging situations involving residents.
  • Reduced recidivism rates by providing guidance on life skills development and personalized support for each resident.
  • Organized community outreach programs to strengthen relationships between the halfway house and local organizations.
  • Improved facility safety through regular inspections and maintenance of security systems.
  • Promoted a culture of respect and accountability within the facility, fostering an environment conducive to personal growth and rehabilitation for all residents.
  • Conducted property move-ins, move-outs and walk-through inspections.
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Participated in community events to promote services and engage with public.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Partnered with local organizations to expand access to social and community services.

Assistant Halfway House Manager

Stephanie's Family Sober House
06.2007 - 04.2009
  • Implemented conflict resolution strategies when necessary to maintain a safe living environment for all residents.
  • Developed comprehensive case management plans, addressing individual needs and promoting successful reintegration into society.
  • Ensured compliance with federal regulations by conducting internal audits and maintaining thorough documentation on all aspects of operations at the halfway house.
  • Actively participated in ongoing professional development opportunities in order to stay current on best practices within the industry.

Education

Business

Bethlehem Catholic High School
Bethlehem, PA
05-1981

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Analytical problem-solving

Timeline

Sales Associate

Goodwill
07.2021 - 06.2025

Halfway House Manager

Heavens Angels
02.2010 - 07.2018

Assistant Halfway House Manager

Stephanie's Family Sober House
06.2007 - 04.2009

Business

Bethlehem Catholic High School

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Carol Thompson