CAROL TIMM
Post Falls,ID
Summary
Results-driven Account Manager with expertise in client relationship management and a strong track record of achieving targets. Proficient in communication, negotiation, and problem-solving, enhancing customer satisfaction through strategic collaboration. Adaptable to changing needs, leveraging teamwork to drive outcomes in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Wholesale Account Representative
Registered Agents Inc.
06.2020 - 10.2025
- Established strong relationships with global Wholesale partners to enhance collaborative efforts.
- Supported wholesale account holders in forming companies across all 50 US states, Puerto Rico, and Washington DC.
- Ensured compliance with state-specific regulations during the company formation process for clients.
- Provided expert guidance on registered agent services to facilitate smooth operations for clients.
- Advised on IRS requirements to ensure all client entities maintained proper tax compliance.
- Managed mail services for clients, enhancing communication efficiency and reliability during formation.
- Collaborated closely with a small team to deliver timely support and resolve client inquiries.
- Conducted training sessions for new team members, enhancing overall team productivity and service quality.
Guest Relations
Stay Alfred
01.2019 - 04.2020
- Enhanced guest satisfaction by effectively addressing inquiries and resolving concerns via phone and email.
- Collaborated with remote and local teams to foster customer loyalty and satisfaction.
- Maintained comprehensive and accurate knowledge of Stay Alfred properties nationwide.
- Ensured a seamless guest experience by proactively offering solutions in a call center environment.
- Assisted guests in understanding property amenities, policies, and reservation processes.
- Cultivated positive guest relationships through personalized communication and tailored solutions.
- Contributed to team success by consistently meeting and exceeding service expectations. Managed 25-30 incoming calls, and emails daily from customers.
- Participated in ongoing training to stay updated on property features and service protocols.
Prior Authorization Representative
Express Scripts
11.2014 - 01.2019
- Achieved a 98% quality score by processing medication approval requests efficiently.
- Managed inbound and outbound calls to facilitate insurance approvals for medications.
- Ensured compliance with Medicare D and insurance plan regulations during the approval process.
- Maintained productivity levels consistently at or above established performance goals.
- Collaborated closely with healthcare providers to gather necessary information for approvals.
- Documented all interactions meticulously to support thorough record-keeping and auditing processes.
- Educated patients on insurance requirements and medication coverage options as needed.
- Responded promptly to urgent requests, enhancing service delivery and patient satisfaction.
Accounts Payable clerk II
Louisiana Pacific Corporation
10.2005 - 11.2014
- Maintained 97% accuracy in calculating discounts, interest and commissions. Facilitated successful internal and external audits through sound and thorough documentation. Researched and resolved accounts payable discrepancies. Reconciled vendor statements and handled payment complaints or discrepancies. Coded and entered at least 100 invoices each day into the in-house accounting software. Reviewed all expense reports for accuracy and proper expense disclosure. Ran office mailroom for 40 employees.
Front Desk Manager
Shilo Inns
04.1995 - 10.2005
- Led a team of 6-15, overseeing training and scheduling activities.
- Registered guests and assigned rooms, ensuring smooth check-in processes.
- Responded to department calls within three rings, maintaining professional etiquette.
- Managed reservations, confirming details for optimal guest satisfaction.
- Posted charges accurately for rooms and services using manual and digital systems.
- Verified payment methods, ensuring seamless customer transactions and billing.
- Supervised daily front desk operations, ensuring excellent guest service and efficient check-in/check-out processes.
- Trained and mentored staff on customer service protocols and hotel policies, enhancing team performance.
Education
No Degree - General Studies
North Idaho College
Coeur D'Alene, IDHigh School Diploma -
Coeur D'Alene High School
Coeur D'Alene, ID06-1980
Skills
- Exceptional customer service
- Effective communicator
- Client relationship management
- Innovative problem solver
- Effective mediation techniques
- Strong communication abilities
- Logical problem-solving
- Ethical decision-making
- Training program creation
- Customer engagement
- Client relationship management
- Account management
- Team leadership
Timeline
Wholesale Account Representative
Registered Agents Inc.
06.2020 - 10.2025
Guest Relations
Stay Alfred
01.2019 - 04.2020
Prior Authorization Representative
Express Scripts
11.2014 - 01.2019
Accounts Payable clerk II
Louisiana Pacific Corporation
10.2005 - 11.2014
Front Desk Manager
Shilo Inns
04.1995 - 10.2005
No Degree - General Studies
North Idaho College
High School Diploma -
Coeur D'Alene High School