CAROL TUCKNOTT
Mount Pleasant,WI
Summary
Driven by a results-focused approach, I leveraged my analytical skills and teamwork abilities at AOA Laboratories to foster continuous improvement and optimize energy usage. My efforts in root cause analysis and process control significantly enhanced system performance, demonstrating my commitment to quality control and collaborative problem-solving.
Overview
13
13
years of professional experience
Work History
Quilty Control Technician
AOA Laboratories
Sturtevant, WI
07.2016 - 09.2024
- Established a culture of continuous improvement by regularly soliciting feedback from operators and utilizing their input to optimize system performance and usability.
- Participated in root-cause analysis investigations following unexpected events or incidents involving process controls infrastructure.
- Optimized energy usage by conducting thorough audits of control systems and implementing energy-saving measures.
- Maintained up-to-date knowledge of emerging trends and advancements in control systems technology, providing recommendations for future implementation opportunities.
- Conducted detailed analyses of system failures, developing solutions that minimized future occurrences and improved overall productivity levels.
- Assisted in the development of standard operating procedures to ensure consistent performance across all shifts.
- Ensured compliance with industry regulations and internal guidelines through diligent inspection of control system installations during commissioning phases.
- Monitored channels for compliance with federal regulations and strict company rules.
Deli Team Lead
Festival Foods
Mount Pleasant WI And Paddock Lake WI
06.2011 - 04.2016
- Enhanced customer satisfaction by ensuring timely and efficient service in the deli department.
- Conducted regular equipment maintenance checks for optimal performance and minimal downtime.
- Coordinated special events catering orders while ensuring timely delivery of high-quality products to clients'' satisfaction.
- Collaborated with store managers to implement promotional strategies resulting in increased sales.
- Negotiated with suppliers for better pricing options without compromising on quality standards.
- Increased revenue through upselling techniques that highlighted premium product options available within the department.
- Assisted in menu planning and development, introducing innovative options for diverse clientele preferences.
- Maintained clean and organized workspaces, promoting efficiency within the deli team operations.
- Contributed to budget preparation by providing input on staffing needs, equipment upgrades, and other operational expenses.
- Led a team of deli associates, fostering teamwork and improving overall productivity levels.
- Implemented cost-saving measures through effective scheduling and resource allocation.
- Ensured compliance with federal, state, and local regulations regarding food safety and sanitation practices.
- Evaluated employee performance regularly, offering constructive feedback for continuous improvement opportunities.
- Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
- Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.
- Monitored inventory levels closely to prevent stockouts while minimizing excess waste from expired products.
- Established strong rapport with customers by delivering exceptional service consistently over time.
- Streamlined inventory management for reduced wastage and improved product availability.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Offered product samples to customers, generating additional sales through taste-testing.
- Learned other teammates' work tasks to train as backup.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
Education
General Studies - General
Central High School
Paddock Lake, WI06.1999
Skills
- Process Control Optimization
- Energy management
- Written and verbal communication
- Quality Control
- Workflow Optimization
- Program Scheduling
- Government standards
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Content Creation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Time management abilities
- Continuous Improvement
- Issue Resolution
- Adaptability
- Written Communication
- Production Planning
- Professional Demeanor
- Problem-solving aptitude
- Equipment management
- Root Cause Analysis
- User Training
- Technical Direction
- Analytical Skills
Additional Information
I'm a very fast learner and very reliable and dedicated and very much a team player I enjoy helping people and putting smiles on their faces willing to learn anything new to help me achieve my goals
Timeline
Quilty Control Technician
AOA Laboratories
07.2016 - 09.2024
Deli Team Lead
Festival Foods
06.2011 - 04.2016
General Studies - General
Central High School