Carol Valenzuela

Assistant Store Manager

99 Cents Store Only

11.2014 - Current

Maintained positive customer relationships by responding quickly to customer service inquiries.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.