CAROL VARGAS
Hampton,VA
Summary
Hard working, passionate, detailed oriented team player with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Real Estate Agent
Peninsula Realty
Newport News, PA
03.2023 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
- Developed and maintained relationships with clients through networking, postcards, and cold calling
- Reviewed market research data and changed sales plans accordingly
- Conducted comprehensive market analysis to identify opportunities for investors
- Reviewed and executed confidential documents, contracts and disclosures
- Conducted open houses and provided feedback to sellers on potential buyers
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases
Partner Account Liaison
PowerPay LLC
King of Prussia, PA
07.2020 - 05.2023
- Managed and maintained partner accounts
- Coordinate with the FinOps team, Contractors and Homeowners to ensure funding process is seamless and fast
- Sent out and scheduled home inspection once a home improvement project was completed
- Worked with the FinOps team to ensure reporting and payout of funds were accurate.
- Serviced more than 50 accounts in 1 region
- Collaborated with team members to optimize all sales strategies and maximize team success.
- Served customers with knowledgeable, friendly support at every stage of the funding experience.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sales Project Coordinator
Tandigm Health, LLC
Conshohocken, PA
01.2020 - 04.2023
- Enrolled patients in Medicare seminars, informing partners of participation, and documenting all conversations
- Consistently exhibited behavior and communication skills that demonstrated Tandigm’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer
- Tracked and monitored activity of sales campaigns throughout the year
- Generated and distributed reports from salesforce to sales team and stakeholders for campaigns and events
- Participated in campaign design meetings
- Directed campaign correspondences and followed up with patients to insure attendance
- Managed surveys following events and engaged patients during incoming patient calls for educational seminars and sales campaigns for the 64+ population in a timely manner
- Scheduled appointments for seminar, zoom meetings and one on one appointments with brokers and confirm meetings, zoom calls and seminar attendance with broker and Tandigm Sales through email
- Documented all calls
- Monitored and coordinated seminar and campaign activity
- Coordinated and interacted with Sales staff of daily operations
- Tracked activity and notified Director of capacity daily for seminars and campaigns and contributed to team effort by effectively getting results needed
- Managed patient list requests with practices
- Used, protected, and disclosed Tandigm patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
Bilingual Benefits Specialist
Benefits Data Trust
Philadelphia, PA
04.2020 - 07.2021
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Day-to-day consists of combination of inbound calls (approx 80%), outbound calls (approx 20%), paperwork processing, and data entry in a fast-paced call center environment.
- Built relationships with callers to foster quality service
Bilingual Operations Coordinator
International SOS Assistance, Inc
Trevose, PA
10.2018 - 06.2019
- Worked with in-house medical and security teams to coordinate international travel arrangements, flights, doctor's appointments and guarantees of payments for members by liaising internationally with providers on the ground.
Education
Associate of Arts - Theology
International Apostolic Bible College
Fontana, CA07.2015
High School Diploma -
McCaskey High School
Lancaster, PA06.1997
Some College (No Degree) - Business Administration
Thaddeus Stevens College of Technology
Lancaster, PASkills
- Customer Service (15 years) -
- Office Management (6 years)
- Sales Experience, Inside Sales, B2B sales and Outside Sales (10 years)
- Proficient in Microsoft Office (excel,word,powerpoint,outlook) (10 years)
Additional Information
- CERTIFICATIONS AND LICENSES , VA Real Estate License PA Notary Public Commission
Timeline
Real Estate Agent
Peninsula Realty
03.2023 - Current
Partner Account Liaison
PowerPay LLC
07.2020 - 05.2023
Bilingual Benefits Specialist
Benefits Data Trust
04.2020 - 07.2021
Sales Project Coordinator
Tandigm Health, LLC
01.2020 - 04.2023
Bilingual Operations Coordinator
International SOS Assistance, Inc
10.2018 - 06.2019
Associate of Arts - Theology
International Apostolic Bible College
High School Diploma -
McCaskey High School
Some College (No Degree) - Business Administration
Thaddeus Stevens College of Technology
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