Carol V. Eliscar
Clermont,FL
Summary
ESE Teacher Assistant with expertise in developing individualized education plans, and implementing effective behavior management strategies. Proven ability to enhance student engagement and motivation in diverse learning environments. Strong bilingual communication skills and a collaborative team member focused on fostering academic growth and educational excellence. Adaptable and resilient military spouse with a strong commitment to supporting students and families through transitions and challenges.
Overview
8
8
years of professional experience
Work History
ESE Teacher Assistant
Cecil Gray Middle School
Groveland, FL
08.2022 - Current
- Support students with disabilities in inclusive classroom settings through individualized strategies aligned with IEP goals.
- Assist lead teachers in lesson planning, classroom engagement, and behavior management.
- Conduct skill-building activities, track student progress, and foster academic growth and social development.
- Collaborate with staff and families to create safe, supportive learning environments.
- Provide bilingual support for Spanish-speaking students and families.
- Developed individualized education plans for diverse student needs.
- Collaborated with teachers to integrate inclusive teaching strategies.
- Assessed student progress and adjusted teaching methods accordingly.
- Implemented behavioral management techniques in classroom settings.
- Participated in professional development opportunities related to working with ESE students.
- Facilitated small group and one-on-one instruction for ESE students.
Teacher’s Assistant
Clermont Elementary
Clermont, FL
08.2019 - 08.2020
- Delivered one-on-one and small-group instruction for students with diverse learning needs.
- Supported classroom routines, material preparation, and behavior guidance.
- Helped reinforce academic content through creative activities, and consistent student feedback.
- Assisted teachers in classroom management and student engagement activities.
- Prepared instructional materials and organized classroom resources efficiently.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Laminated teaching materials to increase durability under repeated use.
Customer Care Representative
CVS Specialty Pharmacy
Orlando, Remote
10.2017 - 07.2019
- Provided responsive, empathetic service to diverse clients in high-volume settings.
- Applied strong communication skills and attention to detail to support customer needs.
- Assisted patients with medication inquiries and prescription refills.
- Maintained accurate records in pharmacy management systems for patient safety.
- Educated patients on medication usage and potential side effects clearly.
- Managed incoming calls, addressing customer concerns promptly and professionally.
- Streamlined communication between pharmacy teams and external stakeholders regularly.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.
Education
Bachelor of Arts - Psychology, Child and Adolescent Development
Southern New Hampshire University
Manchester, NHSkills
- Exceptional student support (ESE)
- Child and adolescent development
- Classroom and small group instruction
- Lesson implementation and modification
- Bilingual communication (English and Spanish)
- Student engagement and motivation
- Behavior observation and support
- Educational technology integration
- Parent-teacher communication
- Team collaboration and classroom management
- Microsoft Office
- Educational technology tools
- Student behavior tracking systems
- Customer service
- Critical thinking
- Time management
- Active listening
- Adaptability
- Resourcefulness
- Google Classroom
- Non-violent crisis intervention
- Individualized education plans
- Behavior management
- Instructional material preparation
CERTIFICATIONS
- Medical Assistant Certification
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
ESE Teacher Assistant
Cecil Gray Middle School
08.2022 - Current
Teacher’s Assistant
Clermont Elementary
08.2019 - 08.2020
Customer Care Representative
CVS Specialty Pharmacy
10.2017 - 07.2019
Bachelor of Arts - Psychology, Child and Adolescent Development
Southern New Hampshire University
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