Carol Vengrin

• Notified customers of delinquent accounts with attempt to collect outstanding amounts.
• Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
• Processed payments over phone and set up recurring drafts.
• Met demands of busy collections group by performing high volume of daily calls.
• Reviewed accounts to determine payment plan compliance.
• Negotiated credit extensions to assist customers in paying overdue accounts.
• Completed skip traces on customers failing respond to collection efforts.
• Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.

• Notified customers of delinquent accounts with attempt to collect outstanding amounts.
• Remained calm, stay professional and provided exceptional service on calls, even when interacting with difficult individuals.
• Negotiated credit extensions to assist customers in paying overdue accounts.
• Secured payments by following up with customers which disregarded promise to pay.
• Utilized talents and expertise to locate customers with aged accounts.
• Processed payments over phone and set up recurring drafts.
• Reviewed customer financial data to ascertain level of risk involved for extending credit.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Responsible for $45 ML in open receivables consisting of 37,000 active customers. Maintaining 5% or below over 60 days past due on a N30 day term.
• Managed a team of 2 Supervisors, 2 Credit Analyst, and 18 Collectors.
• Worked closely with IT department to develop and implement new tools to mitigate any possible issues that would prevent prompt payment and or customer satisfaction.
• Implemented the practice of Office Kaizen. Making continuous improvements within the department with open communication within the team. All levels of the team participated in improvement processed.
• Created standard operating procedures and delivered training to credit personnel to improve operational efficiency.
• Determined resources required to achieve successful software conversion and validation upgrade.
• Identified possible issues with credit systems and monitoring by streamlining processes ahead of time.
• Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
• Implemented new initiatives, which resulted in timely payments and better turnaround times to resolve customer issues.
• Submitted delinquent accounts to 3rd collections department or outside resources.
• Managed all reporting, documentation and recordkeeping requirements for department.

Collection Supervisor

• Managed a team of 15 Collectors while managing a portfolio of 2.4ML.
• Ensured all company policies and procedures were followed.
• Worked with each collector to ensure focus was kept on key customers to ensure prompt payment.
• Worked with IT to ensure tools were up to date and contained proper data.
• Identified high priority situations and took appropriate escalation actions to resolve issues.
• Performed research and due diligence to resolve issues in timely manner.
• Researched and resolved collections disputes to maintain customer relationships.
• Executed accounts receivable reporting enhancements and reconciliation procedures.
• Formed and sustained strategic relationships with clients.

Collector

• Managed a 3.5ML-5ML portfolio of active customers.
• Worked with customers issues that prevented timely payment.
• Processed credit memo's when needed.
• Wrote letters on delinquent accounts.
• Prepared accounts for 3rd party collections.
• Worked with sales department on issues that prevented payment.
• Evaluated customer accounts to determine adherence to repayment schedules.
• Investigated and solved problems with payments, account updates and other concerns.

1/1996-5/1998

• Managed a large all Hospital portfolio to ensure prompt payment.
• Worked with customers to address issues that delayed payments.
• Coordinated collection efforts with sales staff to ensure payment
• Managed COD customers.
• Worked with customers to establish payment term.
• Word with IT department on issues that affected billing
• Managed Pre-Pay customer billing.
• Monitored intercompany customer payments.

Accounts Receivable Supervisor

7/1991-1/1996

• Managed two employees during performance of all transactions.
• Ensure payments were processed accurately.
• Worked with bank on issues that affected EFT and Wire transfers.
• Ensured billing was correct and sent out on a timely manor.
• Prepared daily bank deposits.
• Worked closely with IT on implementation of OLS on AS400.
• Worked with the Controller on annual physical inventory.

Hospital Charge Back Clerk

1/1991 - 7/1991

• Processed Charge Back Reports to Vendors weekly.
• Reconciled vendor credit memo's against Charge Back Reports.
• Managed variance reports to determine if customer required additional billing or if vendor owed additional credit. Processed billing accordingly.

Accounts Receivable Clerk

12/1989 - 1/1991

• Applied Payments from EFT bank and customer remittance.
• Communicated with customers on any billing issues.
• Processed Credit Memo's or Charge back as needed.
• Prepared reports daily on payments processed.