Carol Villeda Ortiz
Atascosa,TX
Summary
Event Operations Assistant with a strong focus on supporting event logistics, coordination, and execution. Bringing three years of hands-on experience in managing operations, overseeing event schedules, and ensuring seamless execution of athletic and spectator-focused activities. Backed by a solid background in physical education and coaching, with expertise in curriculum development and team management. Skilled at enhancing the overall event experience, fostering teamwork, and creating inclusive environments. Known for exceptional communication, leadership, and problem-solving abilities. Dedicated to continuous growth and contributing to the advancement of the sports industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Game Operations Assistant
Texas Stars Hockey Club
10.2025 - Current
- Supported game-day and event operations by assisting with venue setup, breakdown, and ensuring all operational areas were prepared for fans, staff, and players.
- Coordinated with departments such as marketing, promotions, and guest services to help execute in-game activities and maintain a smooth event flow.
- Monitored arena logistics and responded to operational needs in real time, helping maintain a safe, efficient, and high-quality experience for guests.
Assistant Soccer Coach
4ATX Foundation
08.2025 - Current
- Coached and mentored middle school students in an after-school program, integrating soccer training with social-emotional learning (SEL) to promote teamwork, communication, and personal accountability
- Supported program operations by preparing training spaces, tracking attendance, and assisting with community events that engaged students and families across program sites
- Applied an evidence-informed curriculum (developed at Harvard University and aligned with TEKS and U.S. Soccer standards) to foster student growth, confidence, and community connection
Guest Services
Austin FC
03.2025 - Current
- Provide exceptional hospitality and proactive support to guests during events
- Create a safe, welcoming, and energetic environment at Q2 Stadium
- Ensure a positive guest experience as part of the Austin FC Guest Service Team
Game Entertainment & Promotion Team
Round Rock Express
03.2025 - Current
- Represent the Round Rock Express at games and community events by engaging fans, assisting with promotions, and embodying the team's spirit through costumes, mascot appearances, and high-energy interactions
- Support game day operations by setting up props, distributing giveaways, decorating for theme nights, and executing on-field promotions and activities
- Assist with marketing efforts by delivering promotional materials, completing creative projects, and supporting fan engagement initiatives both in-stadium and throughout the community
Teammate
Savannah Bananas
09.2025 - 10.2025
- Supported guest services and fan engagement by ensuring a fun, welcoming, and safe ballpark experience for all attendees
- Assisted with event operations, including setup, teardown, and logistical coordination to maintain efficient game-day flow
- Contributed to merchandise sales and inventory management, providing excellent customer service and helping drive revenue through product promotion
ADA (Americans with Disability Act) Crew
Barnstorm Presents
04.2025 - 05.2025
- Provide customer service and accessibility support to guests with disabilities at large-scale events as part of the ADA Crew with Barnstorm Presents
- Assist with accommodations and manage accessible seating to ensure a smooth and inclusive guest experience
- Ensure ADA compliance throughout event spaces, fostering a welcoming and accessible environment for all attendees
Event Operations Assistant
Living Sport
06.2024 - 06.2024
- Selected for the prestigious International Sport Business Program, gaining hands-on experience in event operations, sponsorship, and international sport business strategy
- Collaborated with A.S.O. UK to execute the Royal Windsor Triathlon, leading course logistics, venue setup, and sponsor activations for a 2,800-participant event
- Delivered a strategic marketing case study to a West Ham United executive and networked with professionals across major sports organizations during a week-long industry immersion in London
Coach
Girls On The Run Austin
09.2022 - 05.2024
- Coordinated and led the Girls on the Run program for 20+ participants, implementing a curriculum focused on healthy habits, confidence-building, and running
- Managed communication between the Executive Director, parents, and teachers while overseeing practice schedules, race logistics, and seasonal budgets
- Completed official coach training to enhance leadership and effectively deliver the program's mission and goals
Physical Education Teacher
Austin ISD
08.2022 - 05.2024
- Developed and delivered engaging physical education lessons for K-5 students across 27+ topics, while maintaining student confidentiality and adhering to FERPA guidelines
- Coordinated logistics for the end-of-year field day and facilitated collaboration between the PE department, faculty, and staff to support curriculum goals
- Enhanced instructional strategies through extensive professional development, including the TAHPERD Convention, AISD TIP Connect workshops, and special education training
Work Coach
Goodwill Austin
06.2023 - 06.2023
- Supervised and mentored three interns with disabilities (ages 14-16), supporting their skill development and helping them achieve work objectives through a four-week Goodwill program
- Provided personalized guidance, hands-on assistance, and regular feedback to ensure each intern's success and growth in a workplace setting
- Completed specialized Goodwill training on supporting young adults with disabilities, strengthening mentorship and coaching abilities
Education
Master of Science - Sports Management
Louisiana State University
Baton Rouge, LA08-2023
Bachelor of Science - Exercise & Sports Science
Texas State University
San Marcos, TX05-2022
Certification
Digital Marketing, University of Texas, Austin, TX, 2025-03-01
Languages
Spanish
Native or Bilingual
Timeline
Game Operations Assistant
Texas Stars Hockey Club
10.2025 - Current
Teammate
Savannah Bananas
09.2025 - 10.2025
Assistant Soccer Coach
4ATX Foundation
08.2025 - Current
ADA (Americans with Disability Act) Crew
Barnstorm Presents
04.2025 - 05.2025
Guest Services
Austin FC
03.2025 - Current
Game Entertainment & Promotion Team
Round Rock Express
03.2025 - Current
Event Operations Assistant
Living Sport
06.2024 - 06.2024
Work Coach
Goodwill Austin
06.2023 - 06.2023
Coach
Girls On The Run Austin
09.2022 - 05.2024
Physical Education Teacher
Austin ISD
08.2022 - 05.2024
Master of Science - Sports Management
Louisiana State University
Bachelor of Science - Exercise & Sports Science
Texas State University