Carol Virden

In my current regional compliance role I provide support to internal teams and western region clients on federal, state and local and employer benefit compliance. This includes:

• Annual employer compliance reviews
• Answering daily questions via email and phone
• Creating templates and tools to educate internal teams to support our book of business
• Written communications for clients, targeting both HR and employee's

Previous to this role I was the lead benefit consultant on some of the bay area's largest clients successfully managing a 1-2M book of business.

• Designed benefits packages for large group clients of 50 to 2000 employees by establishing organization's needs, identifying budgetary limitations and proposing innovative methods to cut costs.
• Negotiated and managed contracts with health insurance providers to secure cost-effective employee coverage.
• Managed open enrollment periods, ensuring timely communication of benefit updates and assisting employees with their selections.
• Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
• Created employee education programs to improve understanding of benefits packages and increase utilization.

· Organized annual benefits fairs, providing employees with opportunities to learn about their options directly from vendors.

My career start within the employee benefits broker community was as a Market Analyst

• Conducting client and new business renewal negotiations, analysis and marketing; claims experience analysis, benchmark reporting, employee benefit design and consulting as well as vendor managment
• In 2006 I was promoted to the a management role for the Analyst team, responsible for hiring and leadership as well as creating and enhancing our analytic tools and resources

In 2012 I moved to an Account Executive role where I enjoyed building strong customer relationships by providing knowledgeable, individualized service

• By focusing on all aspects of employee benefit including service, billing, electronic enrollment, cobra, compliance, vendor negotiations and competitive renewal analysis
• I specialized in benefit program design and consulting including providing enrollment meetings locally and nationally.

• Management of on-campus recruiting logistics and corporate relationships
• Design of guidebooks, letters, statistical reports and surveys
• Monitored and updated the student's online bidding system for corporate job and internship interviews

• Reviewed and processed expense reports and invoices for accuracy and completeness.
• Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
• Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
• Liaison and support to PR agency for media and analyst briefings, press tours and responsible for creating first daft of press releases, buyer guides, and web site updates
• Organizer of logistics and written materials for Partner and Board of Directors meetings and conferences
• Project assistant for department Vice Presidents and CEO
• Attending department meetings to take notes, including key follow up and action items which I assisted in tracking to completion