Carol Wagoner
Summary
Detail-oriented professional with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Manager, Visual Merchandising
Bed Bath & Beyond
05.2022 - 07.2023
- Supervised and trained team of 8 merchandising associates, verifying accuracy and efficiency in work processes.
- Established visual direction from planning through execution to meet company expectations and timelines while strategizing with all cross-functional teams, according to individual store characteristics
- Coordinated with Marketing and Store Operations teams to deliver 6 seasonal standards per year that meet consumer needs and business financial targets
- Defined, designed, and implemented creative visual merchandising strategies across 360 Bed Bath & Beyond stores and 120 Buy Buy Baby stores based on section sizes for each department with a focus on improving sales, margin, turn, units per transaction and revenue growth
- Managed team to ensure target dates for execution are met for 37 department standards and 6 aisle/shop campaigns
- Format and edit directives for floor sets, merchandise updates, Brand Shops, and seasonal visual installations
- Worked with packaging department to verify packaging specs and setups
- Assisted in business and product line reviews with product development and category managers
- Collaborated with Operations and Merchandise Transition teams to balance store workload, hours and reset calendars for merchandising directives monthly based off ship dates
- Simplified planograms and merchandising strategies to improve processes and results
- Cross-trained existing employees to maximize team agility and performance
- Managed aesthetically pleasing displays to showcase company products and increase sales
Planner, Visual Merchandising
Bed Bath & Beyond
02.2012 - 05.2022
- Communicates merchandising direction and department merchandising standards to all Bed Bath & Beyond stores
- Trains buyers and planners on merchandising direction for Bed Bath & Beyond and other concepts
- Oversees assistant presentation planner on a daily basis
- Manages merchandise categories in their entirety, including coordinating calendars with department to understand needs of updating communications to stores
- Determines space standards for product sku counts per section
- Creates and publishes in-store visual standards for store merchandise setup
- Leads aisle campaign programs in their entirety by coordinating with advertising, field partners, and planning teams
- Works with packaging department to verify packaging specs and setups
- Assists with development of fixtures
- Attends business and product reviews with product development and category managers
Department Manager
Bed Bath & Beyond
09.2009 - 02.2012
- Oversee Harmon department, key area of potential growth
- Responsible for merchandising, managing, and setting standards for superior customer service
- Responsible for ordering through vendors for necessary supplies for department weekly
- Focus on controlling and reducing shortage, as well as preparing store for inventory
- Member of team responsible for taking inventory at seven area stores
- Responsible for all planograms and retro fits for department
- Accountable for product performance
- Work closely with loss prevention and educates employees on appropriate rules of conduct
Store Manager
Hollister Co
02.2006 - 09.2009
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
General Manager
Clearview Cinemas
12.1999 - 02.2006
- Responsible for all training, hiring, payroll, scheduling and human resource issues staff of 25
- Schedule, manage and regulate all necessary maintenance and ordering through vendors for necessary supplies for the theatre daily
- Booked and supervised all private screenings and organized parties
- Responsible for all cash receipts, closing out registers, counting and recording deposit drops
Education
Bachelor of Arts - Communications
Centenary College
Hackettstown, NJSkills
- Microsoft 365
- Calendar Management
- Work Planning and Prioritization
- Customer Service
- Scheduling and Coordinating
- Attention to detail
- Project Management
- Strong organizational skills
- Delegation and follow-through skills
- Innovative and creative thinking
- Training and Leadership
- Team Development
Timeline
Manager, Visual Merchandising
Bed Bath & Beyond
05.2022 - 07.2023
Planner, Visual Merchandising
Bed Bath & Beyond
02.2012 - 05.2022
Department Manager
Bed Bath & Beyond
09.2009 - 02.2012
Store Manager
Hollister Co
02.2006 - 09.2009
General Manager
Clearview Cinemas
12.1999 - 02.2006
Bachelor of Arts - Communications
Centenary College