Microsoft Office
Carol Walker
Statesville,NC
Summary
Resourceful and quality-focused professional with a strong strategic, business, sales, and operational acumen, who demonstrates exceptional leadership and a successful track record of delivering results. Accomplished in resource management and quality assurance strategies, providing exceptional service directly centered on achieving goals safely, accurately, and on-time.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Manager
South Coast Harley-Davidson Buell
- Directed day-to-day operations for sales and finance departments, assuring prompt, dependable, and high-quality customer service
- Achieved 38% gross profit increase per vehicle sold by establishing innovative sales and interdepartmental processes and guidelines.
Area Learning and Development Manager
Westrock
11.2022 - Current
- Designed and developed interactive e-learning modules aligned with organizational goals and learner needs
- Facilitated onboarding sessions for new employees, ensuring a smooth transition and alignment with company culture
- Conducted training needs assessments to identify gaps and customize learning solutions for various departments
- Manage and administer Learning Management System (LMS), tracking training progress and generating reports
- Collaboration with subject matter experts (SME) to create engaging training materials, including videos, presentations, and job aids
- Evaluated training effectiveness through surveys, quizzes, and performance metrics to continuously improve learning experiences
- Coached and mentored employees to develop their skills and competencies, supporting career progression and employee retention
- Implemented a competency-based training framework to align individual performance goals with organizational objectives.
Quality Manager
Westrock
05.2021 - 11.2022
- Recognized by superiors for excellence in diligence, dedication, and attention to detail, swiftly promoted to Quality Manager in May 2021, commencing as Shipping Manager in May 2019
- Provide the highest levels of facility-wide support, assuring quality products produced on time, meeting and exceeding customer expectations
- Facilitate coordination and execution of quality control programs, affirming production efforts in compliance with established quality standards
- Address systemic challenges through effective utilization of Corrective Action Request (CAR) and Root Cause Corrective Action (RCCA) to ensure substantial product and process improvement
- Leverage technical knowledge to synchronize testing and measurement program, developing, collecting, and reporting key performance metrics to senior management
- Effective focal point for inter-plant communication and plan development activities, building and sustaining cohesive lean management approach to meet internal and external quality system requirements
- Accountable for accurate document control procedures, utilized to approve, review, and update changes to critical documents within scope of Quality Management System (QMS) and Safe Quality Foods (SQF).
Shipping Manager
Westrock
05.2019 - 05.2021
- Directed daily activities of twenty-two team members, establishing and sustaining executable strategies to strengthen productivity and product flow
- Achieved 10% reduction of monthly trailer usage in minimal time frame, eliminating leased trailer needs
- Choreographed new team member and continuous training and inspiration methods, achieving superior levels of team performance
- Partnered with training and development team, identifying quality training gaps, implementing initiatives to assure customer product quality specifications met
- Safety conscious, assuring practices and policies implemented, enforced, and performed by all involved parties
- Collaborated closely with department managers within a fast-paced, multitasking environment to assure shipping department achieved comprehensive business objectives
- Built and maintained favorable relationship with trucking firm, positively impacting bottom line with $250K cost savings.
Department Manager
Home Depot
01.2016 - 01.2021
- Established a customer-centric culture of communication with a vigorous focus on complete customer satisfaction and loyalty
- Oversaw and coordinated department retail operations in support of store manager, inspiring sales and training teams to create ownership of their respective positions
- Singled out by superiors for leadership excellence, accepting the challenge to establish preeminent operating practices in diverse departments store wide
- Upheld company standards through consistent monitorization and review of department performance on a daily, weekly, and monthly basis
- Identified individual department internal strengths and inefficiencies through extensive analyzation, translating into strategic plans to ensure continuous improvement
- Maximized in-store product placement through close collaboration with store management, offering positive and innovative concepts
- Developed and generated department schedules, assuring appropriate staffing levels commensurate to business volume expectations.
Education
Associate of Arts in Liberal Studies -
CMC College of the Desert
Skills
- Quality Assurance
- Resource Planning and Development
- Organizational Skills
- Oral & Written Communication
- Leadership
- Team Building
- Process and Procedure Improvement
- Interpersonal Skills
- Business Management
- Change Management
- Problem-Solving
- Analytical Thinking
- Time Management
- Strategic Orientation
- Safety
- Computer Skills
- Microsoft Office Applications: Word, Excel, Outlook, and PowerPoint
- Kiwi Systems
- JD Edwards
- CPRO Systems
- QlikView Systems
Certification
- Everything DiSC
- Six Sigma Yellow Belt
- HACCP
- SQF
- Internal Auditing
Valuedrivers
- Perceptive ability to recognize and implement streamlined processes and procedures that reduce errors, increase organization, and enhance operational quality and efficiency.
- Exceptional understanding of plans, schedules, budgets, resources, and change management.
- Visionary professional with a flair for leading teams' focused efforts to reach a common goal.
- Possess a natural propensity to engage interpersonal and collaborative communication skills, solving complex issues to meet and exceed company objectives.
- Capacity to exercise independent judgement and employ advanced reasoning skills.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCompany CulturePersonal development programsQuote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Software
Languages
English
Bilingual or Proficient (C2)
Interests
Hiking
Mountain Biking
Sports
Timeline
Area Learning and Development Manager
Westrock
11.2022 - Current
Quality Manager
Westrock
05.2021 - 11.2022
Shipping Manager
Westrock
05.2019 - 05.2021
Department Manager
Home Depot
01.2016 - 01.2021
Sales Manager
South Coast Harley-Davidson Buell
Associate of Arts in Liberal Studies -
CMC College of the Desert
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