Summary
Overview
Work History
Education
Skills
Timeline
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Carol Walters

Carol Walters

Front Desk Receptionist
Norfolk,VA

Summary

Friendly Receptionist with 20+years background in customer service positions. Provide excellent administrative support and staff coordination dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Outgoing and friendly delivering customer service and administrative excellence, including clerical support and public interaction.

Overview

1
1
year of post-secondary education
21
21
years of professional experience

Work History

Front Desk Receptionist

Commonwealth Senior Living
Chesapeake, VA
03.2014 - Current
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed clerical duties and tasks for community administration.
  • Used computer programs and registration systems to schedule residents and families for routine and complex visitations per CDC COVID guidelines.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Kept front lobby neat and organized at all times by stacking magazines, removing trash.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Medical Supply Clerk

Trinity Health And Rehab
Edgefield, SC
02.2010 - 06.2013
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Transported merchandise to nurse's med rooms and replenished out-of-stock and low-stock items on medcarts.
  • Improved stock quantity through consistent hard work and dedication to Medicare supplement control.
  • Received and processed stock into inventory management system.

Airline Customer Service Agent

Trans World Airlines
Norfolk, VA
02.1993 - 12.2003
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Addressed passengers' concerns about delayed and canceled flights and resolved issue through checking on other ways to for passenger to travel.
  • Used airline computer system to create airline tickets and boarding passes.
  • Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Prepared pre-departure and post-departure reports and passenger manifests.
  • Operated PA system to make announcements regarding flight activity.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.

Education

No Degree - Medical Assistant

Tidewater Community
Virginia Beach, VA
01.1995 - 09.1995

Skills

Telephone etiquette

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Timeline

Front Desk Receptionist

Commonwealth Senior Living
03.2014 - Current

Medical Supply Clerk

Trinity Health And Rehab
02.2010 - 06.2013

No Degree - Medical Assistant

Tidewater Community
01.1995 - 09.1995

Airline Customer Service Agent

Trans World Airlines
02.1993 - 12.2003

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Carol WaltersFront Desk Receptionist