Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
14
14
years of professional experience
Work History
Server
Reata Glen
Mission Viejo, CA
04.2024 - 08.2024
Provided excellent customer service to ensure satisfaction.
Assisted in training new servers.
Greeted guests and provided menus.
Prepared drinks according to standard recipes.
Took orders from customers accurately and in a timely manner.
Checked food before serving it to customers.
Delivered food orders promptly and courteously.
Monitored dining room for cleanliness and proper set-up at all times.
Responded efficiently to guest inquiries and complaints in a professional manner.
Accurately recorded orders on cash register and point-of-sale system.
Ensured that each guest was served courteously, quickly, and efficiently.
Maintained records of transactions made during shift as required by law or company policy.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleaned tables and chairs to prepare dining area for next customers.
Served food and beverages to patrons and immediately remedied issues with orders.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Intern
TJ Maxx, TJX Companies
Mission Viejo
03.2011 - 04.2024
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Organized stockroom shelves according to size, color or style.
Restocked shelves as needed to ensure sufficient inventory levels.
Maintained cleanliness of store environment including floors, windows, displays.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked with fellow sales team members to achieve group targets.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Received and displayed product shipments on store retail shelves upon delivery.
Cleaned shelves, counters and tables to maintain organized store.
Answered store and merchandise questions and led customers to wanted items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Organized store by returning merchandise to proper areas and restocked displays.
Recommended merchandise to customers based on needs and preferences.
Maintained knowledge of sales and promotions, return policies and security practices.
Recommended, selected and located merchandise based on customer desires.
Hotel Front Desk Agent{ Temp}
Laguna Shores Resort
Laguna Beach
04.2023 - 09.2023
Greeted guests upon arrival, answered questions and provided information about the hotel.
Assigned rooms to guests based on availability and preferences.
Processed payments for room charges, incidentals, taxes and other fees.
Managed check-ins and check-outs in a timely manner.
Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
Handled customer complaints professionally and courteously.
Followed up with customers after their stay to ensure satisfaction levels were met.
Maintained an inventory of available rooms, rates and amenities.
Updated computer system with guest information including contact details, payment methods and any special requests.
Ensured lobby area was clean and presentable at all times.
Prepared necessary paperwork for new guests prior to their arrival.
Verified identification documents of each guest before check-in.
Collaborated with housekeeping staff to ensure all rooms are ready for incoming guests.
Answered phone calls promptly while maintaining a professional attitude.
Distributed keys or access cards to guests upon check-in.
Assisted with various administrative tasks as needed.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
Maintained important files, running reports and delivering updates on occupancy and revenue.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Posted room charges for food, liquor and telephone calls based on individual customer actions.
Educated guests regarding important property information and directions to different hotel areas.
Drafted guest invoices and posted charges to individual accounts.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Handled payment processing and provided customers with receipts and proper bills and change.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Responded to inquiries and room requests made online, by phone and via email.
Kept records of room availability and guest accounts, manually or using computers.
Recorded guest comments or complaints, escalating to management for immediate resolution.
Advised housekeeping staff of rooms vacated and ready for cleaning.
Reviewed accounts and charges with guests during check out process.
Contacted housekeeping or maintenance staff to report room or building issues.
Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Performed bookkeeping activities to balance accounts and conduct nightly audits.
Posted incidental charges to ledgers, manually or by using computers.
Deposited guest valuables in hotel safes or safe-deposit boxes.
Guest Advocate
Target
Mission Viejo, CA
08.2021 - 01.2022
Greeted customers and provided assistance to ensure a positive shopping experience.
Assisted with returns, exchanges, and refunds in accordance with company policy.
Performed cashier duties such as processing payments, returns, and exchanges accurately.
Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
Processed online orders using point-of-sale systems.
Demonstrated strong communication skills when interacting with customers and coworkers.
Operated equipment such as scanners and scales to process transactions accurately.
Handled payment processing and provided customers with receipts and proper bills and change.
CVS
CVS Pharmacy
Laguna Beach, CA
04.2019 - 11.2021
Greeted customers and answered any questions they had about the store's products and services.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Issued receipts, refunds, credits or change due to customers.
Stocked shelves with merchandise when needed.
Answered customer inquiries regarding store policies and procedures.
Processed returns and exchanges of merchandise in accordance with store policies.
Conducted price checks for special orders or discounts as requested by customers.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Identified discrepancies between actual count and register balance; made corrections accordingly.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Operated cash register or POS system to receive payment by cash, check and credit card.
Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Trained new team members in cash register operation, stock procedures and customer services.
Processed sales transactions to prevent long customer wait times.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Helped with purchases and signed customers up for rewards program.
Discounted purchases by scanning and redeeming coupons.
Processed refunds for worn, damaged and broken merchandise.
Scanned items and checked pricing on cash register for accuracy.
Maintained current knowledge of store promotions to highlight sales to customers.
Seasonal Associate
Victoria Secret
Mission Viejo
05.2021 - 08.2021
Verified credit card charges against purchase receipts for accuracy.
Processed shipments received from vendors according to established protocols.
Helped customers locate items within the store using the inventory system.
Operated equipment such as scanners and scales correctly during checkout process.
Encouraged customers to sign up for loyalty programs or store credit cards.
Assisted customers with selecting items and answering questions about products.
Conducted inventory checks to ensure accuracy of shelf stock.
Provided customer service support for inquiries, complaints, and returns.
Performed cash register functions accurately and efficiently.
Processed payments using point-of-sale systems.
Stocked shelves with merchandise and ensured product displays were neat and orderly.
Handled incoming calls from customers regarding orders or other inquiries.
Researched information related to merchandise availability or pricing.
Maintained an up-to-date knowledge of store promotions, specials, events..
Arranged and stocked new merchandise following placement directions.
Stocked sales floor and assisted in product movement and merchandising plans.
Communicated clearly with customers in person and via telephone, driving positive experiences.
Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
Trained new team members in cash register operation, stock procedures and customer services.
Updated inventory and production information using warehouse management systems and scanner guns.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Cleaned shelves, counters and tables to maintain organized store.
Answered store and merchandise questions and led customers to wanted items.
Organized store by returning merchandise to proper areas and restocked displays.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Maintained knowledge of sales and promotions, return policies and security practices.
Exchanged merchandise for customers and accepted returns.
Bagged or packaged purchases and wrapped gifts.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Inspected garments for damages and reported any issues to management.
Maintained a clean and inviting atmosphere in the fitting room area.
Ensured all products were accurately tagged with price tags before displaying them on shelves.
Greeted customers as they entered the fitting room area and provided them with assistance if needed.
Assisted customers in fitting rooms with garment selection, making recommendations on sizing and color.
Shift Lead
Yogurtland
Laguna Niguel, CA
09.2019 - 11.2020
Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
Ensured that all safety protocols were followed at all times.
Conducted regular inventory checks to maintain accurate stock levels.
Managed store operations during absence of Store Manager or Assistant Manager.
Handled cash register transactions accurately while providing excellent customer service.
Resolved conflicts between customers, employees, and vendors in a timely manner.
Performed opening and closing procedures such as setting alarm systems, counting money.
Dishwashing
Sales Associate
Buy Buy Baby
Mission Viejo
10.2018 - 03.2019
Provided accurate information about products, prices and services.
Maintained up-to-date knowledge of store merchandise and policies.
Organized stockroom shelves according to size, color or style.
Restocked shelves as needed to ensure sufficient inventory levels.
Conducted inventories on a regular basis to track stock levels.
Demonstrated product features and benefits for customers' needs.
Maintained cleanliness of store environment including floors, windows, displays.
Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked with fellow sales team members to achieve group targets.
Answered product questions with up-to-date knowledge of sales and promotions.
Assessed customer needs to provide assistance and information on product features.
Sold various products by explaining unique features and educating customers on proper application or usage.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Received and displayed product shipments on store retail shelves upon delivery.
Used technology resources to assist customers in locating and selecting items.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Cleaned shelves, counters and tables to maintain organized store.
Answered store and merchandise questions and led customers to wanted items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Organized store by returning merchandise to proper areas and restocked displays.
Recommended merchandise to customers based on needs and preferences.
Recommended, selected and located merchandise based on customer desires.
Described merchandise and explained use, operation and care.
Assisted customers in creating personalized baby registries according to their individual needs and preferences.
Provided product information, advice and recommendations for parents-to-be on items such as clothing, furniture, toys and accessories.
Created accurate records of customer purchases and transactions.
Answered inquiries from customers regarding product availability, pricing and delivery options.
Ensured that all products were properly labeled with appropriate pricing tags.
Sales Consultant
Game Boss
Mission Viejo
05.2018 - 08.2018
Provided detailed product information to customers, including features, prices, and availability.
Created customized presentations for potential customers based on their requirements.
Greeted incoming customers and provided expert sales and service to drive revenue.
Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered product questions with up-to-date knowledge of sales and promotions.
Cleaned shelves, counters and tables to maintain organized store.
Answered store and merchandise questions and led customers to wanted items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Organized store by returning merchandise to proper areas and restocked displays.
Maintained knowledge of sales and promotions, return policies and security practices.
Computed purchases and received and processed cash or credit payment.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Described merchandise and explained use, operation and care.
Exchanged merchandise for customers and accepted returns.
Sold retro game systems, video games, and accessories.
Maintained store environment, alphabetized games, and accepted trade ins
Sales Associate
Pier One Imports
Lake Forest, CA
03.2018 - 05.2018
Greeted customers and provided exceptional customer service.
Provided accurate information about products, prices and services.
Processed transactions using a point-of-sale system.
Maintained up-to-date knowledge of store merchandise and policies.
Organized stockroom shelves according to size, color or style.
Restocked shelves as needed to ensure sufficient inventory levels.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Ensured compliance with all safety regulations while handling hazardous materials.
Maintained cleanliness of store environment including floors, windows, displays.
Helped customers find specific products, answered questions and offered product advice.
Answered incoming telephone calls to provide store, products and services information.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Used technology resources to assist customers in locating and selecting items.
Cleaned shelves, counters and tables to maintain organized store.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Organized store by returning merchandise to proper areas and restocked displays.
Maintained knowledge of sales and promotions, return policies and security practices.
Bagged or packaged purchases and wrapped gifts.
Sales Associate
Goodwill
Lake Forest
03.2014 - 01.2018
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Processed transactions using a point-of-sale system.
Maintained up-to-date knowledge of store merchandise and policies.
Organized stockroom shelves according to size, color or style.
Restocked shelves as needed to ensure sufficient inventory levels.
Conducted inventories on a regular basis to track stock levels.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Ensured compliance with all safety regulations while handling hazardous materials.
Maintained cleanliness of store environment including floors, windows, displays.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked with fellow sales team members to achieve group targets.
Answered product questions with up-to-date knowledge of sales and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Received and displayed product shipments on store retail shelves upon delivery.
Cleaned shelves, counters and tables to maintain organized store.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Organized store by returning merchandise to proper areas and restocked displays.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Ticketed, arranged and displayed merchandise to promote sales.
Bagged or packaged purchases and wrapped gifts.
Inspected garments for damages and reported any issues to management.
Assisted customers in finding the right size and style of clothing items.
Maintained a clean and inviting atmosphere in the fitting room area.
Processed returns, exchanges, and store credits according to company policy.
Ensured all products were accurately tagged with price tags before displaying them on shelves.
Greeted customers as they entered the fitting room area and provided them with assistance if needed.
Monitored activity in the dressing room areas to ensure that no theft was taking place.
Greeted each and every customer warmly upon entrance to fitting room area.
Kept fitting rooms cleaned, organized and well-maintained.
Tidied and cleaned fitting rooms to create welcoming and comfortable environment.
Organized unwanted merchandise and restocked on racks and shelves.
Helped decrease clothing theft by limiting number of items customers could try on in fitting rooms.
Seasonal Associate
Costume Castle
Lake Forest, CA
09.2012 - 10.2012
Processed shipments received from vendors according to established protocols.
Helped customers locate items within the store using the inventory system.
Assisted customers with selecting items and answering questions about products.
Conducted inventory checks to ensure accuracy of shelf stock.
Stocked shelves with merchandise and ensured product displays were neat and orderly.
Built and maintained relationships with peers and upper management to drive team success.
Supported management team to facilitate task completion and meet performance goals.
Arranged and stocked new merchandise following placement directions.
Stocked sales floor and assisted in product movement and merchandising plans.
Cleaned shelves, counters and tables to maintain organized store.
Greeted customers to determine wants or needs.
Answered store and merchandise questions and led customers to wanted items.
Organized store by returning merchandise to proper areas and restocked displays.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Recommended merchandise to customers based on needs and preferences.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Maintained knowledge of sales and promotions, return policies and security practices.
Recommended, selected and located merchandise based on customer desires.
Watched for and recognized security risks and thefts to prevent or handle situations.
Assisted customers with costumes and ideas .
Sales Representative
Vector Marketing and Cutco Products
Laguna Hills
07.2012 - 09.2012
Organized client visits, presentations, product demonstrations and trade shows.
Answered store and merchandise questions and led customers to wanted items.
Recommended merchandise to customers based on needs and preferences.
Maintained knowledge of sales and promotions, return policies and security practices.
Computed purchases and received and processed cash or credit payment.
Recommended, selected and located merchandise based on customer desires.
Described merchandise and explained use, operation and care.
Exchanged merchandise for customers and accepted returns.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Contacted new and existing customers to outline benefits of products.
Monitored customer order process and addressed customer issues. Improved overall customer purchasing experiences to promote steady revenue.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Demonstrated product features to align with customer needs.
Demonstrated product presentations and customer service skills. Sold product merchandise to customers and arranged appointments with customers.
Intern
Marshalls
Laguna Hills, CA
09.2011 - 10.2011
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Restocked shelves as needed to ensure sufficient inventory levels.
Maintained cleanliness of store environment including floors, windows, displays.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Received and displayed product shipments on store retail shelves upon delivery.
Cleaned shelves, counters and tables to maintain organized store.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Organized store by returning merchandise to proper areas and restocked displays.
Maintained knowledge of sales and promotions, return policies and security practices.
Recommended, selected and located merchandise based on customer desires.
Intern
Petco
Mission Viejo, CA
08.2010 - 09.2010
Assisted customers in selecting appropriate pet products for their needs.
Maintained cleanliness and order of store shelves, displays, and back stock areas.
Provided customer service by answering questions related to pet products.
Organized product inventory and restocked shelves as needed.
Performed daily opening and closing procedures for the store.
Inspected incoming shipments of pet products for accuracy and quality assurance.
Conducted price checks on select items based on customer requests.
Adhered to safety protocols while handling hazardous materials including cleaning supplies and chemicals used in pet care products.
Greeted customers upon entering the store and provided assistance as needed.
Monitored expiration dates on perishable items such as food or treats and removed from shelves accordingly.
Demonstrated product expertise and directed guests to product locations.
Assembled floor merchandise and put together promotional displays.
Cleaned shelves, counters and tables to maintain organized store.
Answered store and merchandise questions and led customers to wanted items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Organized store by returning merchandise to proper areas and restocked displays.
Recommended merchandise to customers based on needs and preferences.
Maintained knowledge of sales and promotions, return policies and security practices.
Ticketed, arranged and displayed merchandise to promote sales.
Maintained animal environment
Education
Associate of Arts - Make Up Artistry 101
Marinello School of Beauty College
Mission Viejo, CA
04-2012
High School Diploma -
Trabuco Hills High School
Mission Viejo
06-2009
High School Diploma -
Saddleback College
Mission Viejo, CA
Skills
Practice management
Team Player
Leadership
Creative
Integrity
Artistic
Strong Problem Solver
Customer Service Oriented
Cashier
Organized Merchandising Assistant manage
Safe Food Handling
Affiliations
Volunteer at St. Edwards parish school in Dana point and a mother of a beautiful 7 year old child.
Previous babysitting experience and baby cpr completion class