Summary
Overview
Work History
Education
Skills
Timeline
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Carol Weigner

Salisbury,Maryland

Summary

Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.

Overview

31
31
years of professional experience

Work History

Front Desk Manager

Gateway Hotel And Suites
05.2010 - Current
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Prepared weekly employee work schedules to meet operational needs.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Maintained transaction security by verifying payment cards against identification.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Established team priorities, maintained schedules and monitored performance.

Photograher and Owner

Lifetime Photos
10.1992 - 04.2003
  • Took photos from different angles and perspectives to capture perfect images.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Planned and prepared for on-location and studio shoots.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.

Education

Bachelor of Science - Secondary Education

West Virginia University
Morgantown, WV
05.1976

Skills

  • Personnel Management
  • Customer Service Management
  • Hospitality Management
  • Sales Expertise
  • Professional Relationships

Timeline

Front Desk Manager

Gateway Hotel And Suites
05.2010 - Current

Photograher and Owner

Lifetime Photos
10.1992 - 04.2003

Bachelor of Science - Secondary Education

West Virginia University

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Carol Weigner