Summary
Overview
Work History
Education
Skills
Timeline
Generic

CAROL WELLMAN

Tacoma,WA

Summary

Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks.
Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Possesses versatile skills in customer account assistance, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success.
Recognized for adaptability and proactive approach in delivering effective solutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further
develop professional skills. Brings positive attitude and commitment to continuous
learning and growth.

Overview

17
17
years of professional experience

Work History

Utilities Service Representative

Seattle Public Utilities
07.2025 - Current
  • Assisted customers with billing matters, payments, resolving leak issues
  • Field work - posting notices to delinquent customers, turning water on or off with the goal of 15 per day
  • Provided options for customers to bring accounts current

Utilities Account Rep. II

Seattle Public Utilities
05.2019 - Current
  • Primary processor of the Web Response queue for the mayor's office and the city's Customer Service Bureau
  • Provide skillful service to customers by answering billing questions, problem solving service and billing frustrations, de-escalating complex issues and concerns, and starting, stopping, or changing services
  • Support team members and other departments by offering relief hours for backlog of requests
  • Volunteer to provide emergency on-call response to handle customer issues during power outages

Elected Shop Steward

Seattle Public Utilities
04.2019 - Current
  • Represent, advocate for, and defend the interests of UARs
  • Maintain the utmost confidentiality by strictly following organizational guidelines to ensure the privacy and safety of the organization and team members

Utilities Account Rep.

Seattle Public Utilities
12.2016 - 05.2019

Technical Customer Support Rep.

Jack Henry & Associates
02.2013 - 12.2016
  • Independently created workflow procedures to ensure a high-quality work standard in my department
  • Provided excellent customer care to banking members by addressing questions and concerns via phone and email
  • Delivered back-up support to Risk Management and Card Services departments for overflow

Customer Financial Service Rep.

Verizon Wireless
11.2009 - 06.2012
  • Obtained customer information and placed equipment and service orders
  • Resolved customer concerns regarding phone accounts, equipment, and billing
  • Assisted customers with making payments and/or payment arrangements to avoid service disruption

Customer Service Rep.

Verizon Wireless
05.2008 - 11.2009

Education

Some College (No Degree) - Medical Coding

Everett Community College
Everett, WA

Skills

  • SKILLS
  • Customer support for billing issues and questions
  • Account servicing to be sure billing is correct
  • Customer advocate providing options for financial assistance
  • Account updates

Timeline

Utilities Service Representative

Seattle Public Utilities
07.2025 - Current

Utilities Account Rep. II

Seattle Public Utilities
05.2019 - Current

Elected Shop Steward

Seattle Public Utilities
04.2019 - Current

Utilities Account Rep.

Seattle Public Utilities
12.2016 - 05.2019

Technical Customer Support Rep.

Jack Henry & Associates
02.2013 - 12.2016

Customer Financial Service Rep.

Verizon Wireless
11.2009 - 06.2012

Customer Service Rep.

Verizon Wireless
05.2008 - 11.2009

Some College (No Degree) - Medical Coding

Everett Community College

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