Carol White

• Collaborated with other departments such as production, finance, logistics. to ensure efficient operations.
• Resolved customer complaints in a timely manner.
• Attended meetings with clients to discuss their needs and present company capabilities.
• Maintained detailed records of sales activities, customer interactions, and monthly performance data.
• Identified new business opportunities through industry contacts.
• Cultivated strong relationships with customers by providing excellent service throughout the entire purchase process.
• Attended trade shows and conferences as a representative of the company.
• Followed up regularly with customers regarding orders placed or inquiries received.

L&E I Claims Filing.

• I accepted this job during the Covid-19 pandemic and worked from my home office.
• Performed data entry into the system following established guidelines.
• Provided customer service support by responding promptly to inquiries regarding claim status, or payment issues.
• Explained complex regulations and policy guidelines to clarify the unemployment claims process.

L&E II Adjudicator.

• Monitored assigned caseloads for timely resolution of claims.
• Maintained detailed documentation in accordance with company policies and procedures.
• Utilized various software programs, databases, and other resources to obtain necessary information for claim processing.
• Identified discrepancies in claim information and requested additional information from claimants.
• Received quality assurance reviews on a regular basis.
• Managed workflow by prioritizing tasks according to urgency.
• Participated in training sessions as needed for professional development.
• Reviewed and processed incoming claims to determine eligibility.
• Communicated regularly with internal staff concerning changes in procedures or processes.